Night Porter
7 months ago
Main Purpose of the Job:
- Ensure the smooth and efficient operation of overnight guest services.
- Maintain a safe and secure environment for guests during the night shift.
- Provide customer service and handle guest inquiries and requests.
- Coordinate and monitor night operations to uphold the hotel’s standards and procedures.
- Collaborate with other departments, such as housekeeping and maintenance to address guests needs and resolve issues.
- Set function rooms ready for the next day’s events.
- General cleaning duties include vacuuming, dusting, floor mopping as well as cleaning main reception toilets.
- Conduct regular rounds of the property to ensure the safety and security of guests and the premises.
- Perform administrative tasks, including night audits and reports.
- Handle all emergencies or disturbances that may occur.
Key Skills & Experience
- Previous experience in a similar role within the hotel industry as a night porter or manager, would be preferred but not essential.
- Proficient in handling security related matters and emergency situations.
- Knowledge of hotel operations and guest service procedures preferred but not essential.
- Knowledge of health & safety regulations and emergency situations are preferred but not essential.
- Flexibility to work night shifts, weekends and holidays.
- Physical stamina to handle tasks such as lifting luggage and standing for an extensive period of time.
- Excellent communication and customer service skills.
Due to the location of the hotel in Stow-cum-Quy, applicants would need to be able to drive or cycle to the hotel. There is no public transport directly to the hotel.
Hotel address: Church Road, Stow-cum-Quy, Cambridge, CB25 9AF
, Permanent
Monday to Friday, Night Shift and Weekend availability
Pay: hourly rate up to £12.00 p/h
Benefits: on-site free parking
**Job Types**: Full-time, Permanent
Pay: £11.44-£12.00 per hour
Expected hours: 40 per week
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Cambridge: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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