Business Leader

2 weeks ago

WaltononThames, United Kingdom Dignity Funerals Full time

Business Leader

Full-time, permanent

Frederick W Chitty & Walter G Wortt Funeral Directors, Surrey (covering two funeral homes in Walton on Thames & Addlestone )

£32,640 per annum

25 days holiday + bank holidays | BUPA private healthcare (self) | 3 months full sick pay | £4,500 car allowance per year | Bonus eligibility | Life Assurance 2 x salary

As an industry pioneer in the end-of-life sector, Dignity’s commitment to our customers is second to none and as we continue our strong market growth, we are expanding the empowerment of our people. Our valued colleagues deliver a selfless and empathetic service for our valued customers; true unsung heroes, our staff members are in the background and operating to the highest of standards. We are incredibly proud of the care and compassion they exude daily ensuring that our customers are supported at very difficult times, always to the highest of standards.

At Dignity, we thrive off supporting our communities through some of the most challenging and difficult times of their lives. It’s imperative that our branch networks uphold the best possible customer service and care for our communities.

Let us ask you

Do you have an entrepreneurial spirit?

Do you care about your community?

Are you passionate about people development?

If you’re passionate about business management, team guidance, and serving your community, then a Business Leader role at Dignity is probably for you

Dignity is looking for entrepreneurially-minded influencers to join us as we continue our journey of growth, as Business Leaders. We want to empower you and provide you with all the tools to manage and run one of our funeral businesses as if it were your own. In return, we will provide you with full autonomy and will be supported, assisted, coached, and mentored but ultimately you will have responsibility for running one of our funeral businesses and influencing your team. Dignity seeks to build strong and growing positions in its communities and your goal will be to achieve that with your business.

As a Business Leader, you will be responsible for how your team support and guide our customers through the end-of-life journey, ensuring excellent service within our Crematoria and Funeral Brands. Alongside this, you will also be responsible for developing and empowering your teams, whilst growing brand awareness and profitability within the communities you serve, in line with our long-term strategy.

“We strive to be the most trusted, respected, and valued end-of-life provider in the UK, and the most inspirational and rewarding employer for those who serve this goal.”

This is an opportunity to step into an extremely rewarding role as you utilise all your existing skills, enable a truly outstanding team and ultimately feel the immense pride we do in the support we give to our families. Let us empower your career as you put your business management skills to the test.

What will I be doing as a Business Leader?
- You will have the ability to inspire and coach your team which includes a Funeral Director & 2 Funeral Service Arrangers in the execution of excellent client service
- You will coordinate by example to be a bastion of Dignity and values
- We will provide you with the freedom to build and execute a long-term business plan for the brand
- Oversee all network sites and/or resources to support service delivery and fulfillment as efficiently as possible to ensure the lowest cost of operation
- Continuously monitor the local and wider market competition
- Collaborate horizontally across the region to share best practices
- Collaborate with other areas of the business to maximise service, productivity, and marketing opportunities
- Review ways of working and ensure continuous improvements are considered and changes implemented
- Create a positive, engaging, and inclusive working environment, resolving conflict efficiently and in line with company processes
- Manage a designated budget ensuring that value for money is achieved in all circumstances through monitoring and control of expenditure

What do I need to have to be successful?
- This position would be ideal for someone looking to take the first step into a multi-site role. having previous management experience
- You'll be comfortable being uncomfortable, with self-discipline, enthusiasm, and the ability to inspire your team.
- You'll act as a role model to your team, protecting your brand through problem-solving and process management whilst consistency growing your people.
- The ability to influence, build and maintain long-term relationships both within stakeholder management and working within your local community
- Ideally, you will have experience within the funeral sector and supervisory or management level.

What are the next steps?

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