Customer Service Assistant

2 days ago


Hook, United Kingdom EDMI Europe Limited Full time

EDMI
Job Description - Customer Service Temp

**PURPOSE**

The purpose of this role is to help and support the customer service advisor with day-to-day activities.

**REPORTING RELATIONSHIP**

**Reports to**:

- Customer Service Advisor

**MAIN CUSTOMERS**

**Internal**:

- SMETS 2
- AMR Customers

**PRINCIPAL ACCOUNTABILITES**
- Track and resolve customer cases through service now
- Drive internal discipline to respond and resolve customer cases raised through service desk
- Raise quotes for customer spares
- Raise customer change requests
- Hold weekly internal calls to drive customer case’s to closure
- Attend customer calls on an operational level where necessary
- To help support customer service manager to pull data from service now and SAP in line with our

KPI’s
- Monitor customer satisfaction survey and follow up with customers to complete

**EXPERIENCE AND QUALIFICATIONS**
- _Minimum 2 years Customer Service experience _
- _Minimum of A-level grades achieved is preferable _
- _SAP experience _

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Flexitime
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Bonus scheme

**Experience**:

- Customer Service: 1 year (preferred)



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