Customer Service Assistant
2 days ago
EDMI
Job Description - Customer Service Temp
**PURPOSE**
The purpose of this role is to help and support the customer service advisor with day-to-day activities.
**REPORTING RELATIONSHIP**
**Reports to**:
- Customer Service Advisor
**MAIN CUSTOMERS**
**Internal**:
- SMETS 2
- AMR Customers
**PRINCIPAL ACCOUNTABILITES**
- Track and resolve customer cases through service now
- Drive internal discipline to respond and resolve customer cases raised through service desk
- Raise quotes for customer spares
- Raise customer change requests
- Hold weekly internal calls to drive customer case’s to closure
- Attend customer calls on an operational level where necessary
- To help support customer service manager to pull data from service now and SAP in line with our
KPI’s
- Monitor customer satisfaction survey and follow up with customers to complete
**EXPERIENCE AND QUALIFICATIONS**
- _Minimum 2 years Customer Service experience _
- _Minimum of A-level grades achieved is preferable _
- _SAP experience _
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Flexitime
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus scheme
**Experience**:
- Customer Service: 1 year (preferred)
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