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Regional Service Desk Technican

4 months ago

StocktononTees, United Kingdom Venator Full time

Job Description:
Venator is currently recruiting for a Regional Service Desk Technician to join its IT team.

The job holder will participate and support in the day-to-day operations of the IT Services for the company’s facilities located in Wynyard, Greatham and Birtley.

The job holder will also act as the main contact between the sites and the wider IT organisation (with support from the Regional Service Desk Team Leader).

There is responsibility for end-to-end ownership for service requests and incidents as part of the Customer Service organisation, and to work with remote support organisations offering guidance and seeking updates as required.

Job responsibilities include:
- Providing desk side and remote IT support; with responsibility for the resolution of incidents and completion of service requests in a timely manner and within agreed service levels- Maintaining operational responsibility for management of all IT support tickets which are assigned to the appropriate ‘resolver groups’, through assessment of technical requirements- Acting as the main support for site/company specific tools, providing overall guidance and management. This can involve supporting the costing platform changes/upgrades through to end user configuration and management, ensuring all changes related to these platforms follow agreed change management processes / procedures-
- Defining work instructions for resolving incidents and works to transfer knowledge to other support teams where appropriate- Ensuring that any required site server maintenance is performed including management of data backup tapes and their secure offsite storage- Responsibility for IT security aspects and maintenance of the IT managed assets list- Degree qualified in an IT related field and / or equivalent experience- A moderate level of experience in Information Technology, Computer Science, or Technology Management- Knowledge of ITIL with a broad technical background working with below technologies: Windows Domains / Active Directory / Internet / Hardware / Office 365 / MS Office / Windows 10 / Storage / Network / Security / Bespoke Applications / Auto CAD / VOIP Telephony- Excellent communication skills, ideally with prior experience working within a busy industrial / manufacturing environment although this is not essential- To be comfortable working with both technical and non-technical users with a strong customer focus

Internal applicants should discuss with their manager before applying.

Any personal data that you provide to Venator Materials Corporation, its subsidiaries or its affiliates (together, "Venator") as part of the online recruitment process and/or otherwise for potential employment (including any sensitive personal data) will be handled according to Venator’s Notice about the Processing of Personal Data of Applicants, which is located on the Company's privacy page at