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Customer Service/sales Administrator
4 months ago
Job Introduction
GBI Cars/Cartech Services are looking for an experienced Administrator to help with Administration at our two busy locations
We are recruiting for a Service Advisor/Administrator to join our busy Service and MOT centre in the centre of Leighton Buzzard Town.. The hours of work are Monday - Friday, 08:30 - 17:30 as well as working Saturday mornings on a rota basis.
You will be used to delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, and hitting and exceeding targets.
Role and Responsibilities
Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time. Administration functions including data input and system invoicing.
Making sales telephone calls to book MOT and service work from our Database.
Sales Administration - At GBI Cars involves uploading new vehicle details and data input onto our CRM. There are numerous invoices to post and collation of Vehicle reports and details. Good Customer contact skills and telephone manner is essential.
About you
You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
Be a well-presented individual with a desire, attitude and character to succeed
Have gained previous experience in a customer service or administrative role, ideally working to key targets to deliver customer satisfaction and sales objectives
You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
Competitive Salary and bonus scheme.
20 days holiday plus bank holidays
Pension scheme
Staff discount on car servicing
**Job Types**: Full-time, Permanent
**Salary**: £17,500.00-£24,000.00 per year
**Benefits**:
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Work Location: In person
