Apprentice Customer Service Adviser

7 months ago


Newport, United Kingdom Sopra Steria Full time

**Are you looking to kickstart your career in an award-winning organisation? Have you just left education, or looking for a change of career?**

The Customer Service Apprenticeship is a 15-month program, which will combine work and education, allowing you to gain a formal qualification, as well as hands-on experience. Throughout the program you can expect to learn, develop, and grow with the support of your educational tutors, colleagues, and business mentors.

This is an incredible opportunity to join one of the UKs Best Workplaces

To our people this is 'more than just a job' - we are an ethical and values-based organisation, passionate about delivering outstanding services to the UK public sector. We are not about sales targets or cold calling; we are about providing an exceptional service to our customers

**What you need to know**:

- From day one you will be a core part of the team; you will complete the Level 2 Apprenticeship over the course of 15 months with a permanent position upon successful completion
- Working hours are 37.5 hours per week Monday-Friday, with shifts between the hours of 8am-6pm
- We have roles available at our Newport (NP10 8FZ) and Newcastle sites (NE12 8BU)
- Initially to support with training and induction you will need to attend your closest site. However, we do offer hybrid working where there will be the ability to work from home some of the time

**What you'll be doing**:

- Providing business critical support services to large Government clients such as the Ministry of Justice and Defence, Home Office, Department for Work and Pensions and the Met Police
- Making a difference to everyday lives by providing outstanding customer service to key public sector clients
- Continually learning and developing your knowledge and experience, working across different departments, and gaining exposure to different clients and systems

**What you’ll bring**:

- Ideally you will hold an English and Maths GCSE (or equivalent) at Grade C/4 or above, or a willingness to work towards functional/essential skills certification
- You will be an excellent communicator who enjoys speaking to people and is confident when speaking on the phone
- A natural curiosity with good attention to detail and ability to organise and prioritise various tasks
- A strong sense of empathy to understand the needs of your customer and the resilience to get the job done
- 5 years residency within the UK and comfortable going through a Security Clearance process

**What’s in it for you**:

- Starting salary £19,305, increasing to £21,500 upon successful completion
- 25 days holiday allowance, plus bank holidays
- A generous company pension contribution
- Automatic enrolment into a Health Cash Plan to support your health & we-being
- A 3% fund to buy the benefits you want or take as cash
- Up to 3 days paid volunteering per year
- Discounts on circa 1600 retailers

**You will **NOT be** eligible for the apprenticeship if you have**:

- Completed a degree in any field or currently receiving any Government funding for another qualification; or
- If you have customer service experience or qualifications - but please visit our careers pages for suitable opportunities

**Loved reading about this job and want to know more about us?**

SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.

We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings of just under £300m - providing more funds for front line public services.

**Your next steps**:
1. Applications close on

3. As part of the recruitment process we will ask you to complete a short Aptitude test, this will give us insight into your suitability for the role and give you an understanding of some aspects of the job

4. Following successful completion of the aptitude test you will be contacted by our recruitment team to discuss your motivations and interest in the role

5. All going well you will be invited to attend an Interview and Information Day in August. As part of this day you will meet some people from the business who can tell you more about the program. You will also have an interview where we can understand more about you and your interest in the role - this is your chance to ask us questions



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