Customer Service Adviser

1 week ago


Newport, United Kingdom Cardiff Gap Trade Full time

Are you looking for a Monday-Friday Role?

gap personnel (operating as an employment business) are currently recruiting for a Customer Service Adviser to join a busy team in a well-established client in Newport.

Do you have a passion for helping others and like the idea of supporting a branded play & entertainment company that creates toys and entertainment that make the world smile?

We have an opportunity for a temporary Customer Service advisor to join our team

You will work under the direction of the Consumer Care Manager and be responsible for handling a broad range of methods of contact in a fast-paced environment.

You are equally adept at accurately documenting consumer issues while providing outstanding service. A strong customer service mentality and the ability to adapt readily and positively to change and innovation are required. We will train you on our products and systems.

A day in the life of a Customer Service Advisor:

- Actively listen to the customer and build rapport in order to troubleshoot and resolve concerns.
- Provide outstanding service with every transaction.
- Maintain in-depth knowledge of all products and promotions.
- Identify and properly call out potential trends.

What you'll bring:

- Customer service experience preferred.
- Knowledge of Microsoft Office Applications.
- Self-starter with strong problem-solving skills.
- Strong interpersonal, oral and written communication skills.
- Solid understanding of PC and Mac with fluency in computer navigation.
- Strong organizational and time management skills with a high attention to detail.
- Ability to multi-task in a fast-paced environment.

Shifts: Monday-Thursday 08:30-17:00, Friday 08:45-16:00

**Salary**: £11.25 per hour, weekly pay.

**Benefits**:

- Monday to Friday work
- Company events, cinema days out, charity says, Christmas dinner
- Pool tables to use free of charge
- Good canteen facilities on site
- Free tea & coffee on site

To apply, please submit your CV or alternatively please call gap personnel on: 01443 843 499

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgement's solely on suitability for the job.

**Job Types**: Full-time, Temporary contract

**Salary**: £11.25 per hour

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location



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