Business Support Administrator

2 weeks ago

Port Talbot, United Kingdom TWI Global Full time

Business Support AdministratorNDE Group
**Location**: Port Talbot

**Contract**: Casual Contract

**Hours**: Part Time/Flexible

**Salary**: Competitive rate

**Description of role**:
**Travel**:
Whilst travel is not generally anticipated, the position may require occasional travel to our Head Office based in Cambridge to provide support to the business group.

**Employment Screening**:
The Baseline Personnel Security Standard (BPSS) is the required level of screening for any individual working with or on behalf of government departments. It also applies to any individual who is required to work with official government information. In order to be considered for this role, it is a mandated requirement that you undergo the BPSS screening process. It comprises of a right to work check, identity check, criminal record check and three years employment history.

**About us**:
TWI Ltd is a world expert in engineering, materials and joining technologies. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. Our Technology Centre in South Wales specialises in the development of the state of the art in inspection technologies to underpin engineering structural integrity management across a wide range of industries.

**Diversity statement**:
TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

Main duties and responsibilities will include:

- Front of house reception duties, including greeting visitors, answering telephones and receipt of goods-in.
- Liaising directly with customers both internally and externally on enquiries.
- General office administration.
- Reviewing and formatting documents to ensure they adhere to TWI’s Corporate Style and internal consistency.
- Support the NDE group staff members with administrative duties such as travel arrangements, facilitating events and meetings and providing minute taking support.
- Providing support with activities relating to Health, Safety and Environment, quality assurance, facilities management, and other adhoc projects on request.
- Ensure all records and documentation requirements are filed and maintained to a high standard.
- Support effective teamwork within own and other groups, ensuring that incoming communications are responded to appropriately and promptly.
- To prioritise incoming work to meet internal and external customer/supplier requirements and to work to deadlines.
- To contribute to improvements to procedure, cost reduction and efficiency.

Person Specification

Criteria

Essential

Desirable

**Qualifications**:
NVQ 3 or equivalent in administration

**Skills**:

- Proven knowledge and proficiency of Microsoft Office - Word, Excel, PowerPoint and Outlook with an ability to quickly learn new IT systems
- Excellent organisational skills to prioritise work, meet deadlines and work under pressure
- Excellent verbal and written communication skills.
- Excellent attention to detail and accuracy
- Excellent relationship building skills with both internal and external customers
- Thorough understanding of customer service excellence

Specific relevant experience
- Experience of having a customer facing role.
- Previous experience of visitor/contractor inductions

Competencies aligned to Organisational values
- Conduct yourself in line with TWI’s values of teamwork, innovation and expertise, taking responsibility, customer focus, adaptability and Inclusion.
- Ability to work on own initiative and as part of team with little supervision in a very busy environment
- Demonstrates a flexible, positive ‘can do’ approach to delivering team and individual objectives.
- Demonstrates safe working practices and acts as a role model

**TWI Culture**

As one of the world’s leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges.

We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI.

The diversity of our staff and students makes a positive and important contribution to our continuing success.

TWI offers a comprehensive training programme, incorporating both in-house and external courses to support staff development.

**TWI Values**:
**Teamwork**
- Building effective working relationships, we accomplish more together_

**Innovation and Expertise**
- Championing new ideas and sharing knowledge with each other_

**Taking responsibility**
- Achieving our objectives and personal development_

**Customer focus**
- Building trusting relationships with our customers_

**Adaptability*

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