Service Co-ordinator
2 weeks ago
Service Co-Ordinator**ASSA ABLOY Entrance Systems have a vacancy for a Service Contract Coordinator**
Supporting our double digit growth and striving to achieve the ultimate in customer service the Service Contract Coordinator will work in conjunction with the Service Sales and Operations Teams.
**Duties will include**:
- Responsible for the day-to-day handling of all contract renewal enquiries and new contract enquiries
- Preparing and distributing renewal letters to customers
- Responsible for generating weekly, monthly and quarterly reports
- Logging all new Service Agreements on ASSA ABLOY Entrance Systems internal computer systems
- Distributing renewal leads to Internal salespeople for chasing for repair works
- Compile weekly sales analysis for distribution by Service Sales Manager
- Generate Service agreement reports for action by region/planner
- Establish excellent working relationships with our National Account and Tier 1 customers and follow the agreed communication routines, particularly on the submission of quotes and on securing of purchase orders.
- Maintain high standards of verbal and written communication with all customers and colleagues, in keeping with the high level of professionalism associated with being the World Leader in our industry.
- Establish good working relationships with the external team, working to secure both customer and internal timescales and deadlines.
- Manage & maintain customer relationships, ensuring that our customers are kept fully informed regarding their quotations, identifying any potential issues and taking action appropriately to ensure their satisfaction.
- Support the efforts of the external team in the allocated region or area of specialisation, by keeping them informed on issues and providing appropriate information diligently and efficiently.
**Knowledge, Skills and Abilities Required**:
**Application due**
- 2023-03-16
- **Function**
Project/Program Management
**Experience level**
Entry level
**Location**
South Yorkshire, England, United Kingdom
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