Patient Experience Programme Support(Internal)

6 months ago

Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

WE have an exciting opportunity for a Band 3 admin support to work within the award winning Meet PEET (Patient experience engagement Team) at the Royal Berkshire Hospital. The post will be supporting the team and organising our events each week including bookings, advertising and team members availability.

In addition to this the successful applicant will support our Patient Experience programme manager in developing more programmes to improve patient experience and the Patient information manager in delivering our information we give to our patient. This whole programme is to ensure we are accessible to our whole community and beyond.

Programme Support

To assist the Patient Experience Programme Manager in a variety of ways such as coordinating, monitoring and assisting patient experience activities across the Trust and into the community. This will include liaising with a wide range of departments and individuals.

Support the organisation of the Meet PEET programme of events, including coordinating resources, organising logistics and checking and ordering mini health check kit.

Develop and maintain a Library of programmes of work in such a manner that information can be easily identified, and we can replicate events /

Develop and maintain a register of contacts that are related to Patient Experience so that it is readily available

Minutes at meetings and provide actions logs from each meeting

To manage the Meet PEET database to ensure capture and analysis of health Inequalities data, producing reports and graphs from the data captured from events and programmes

To support the Patient Experience Programme Manager with specific projects, following up and ensuring delivery of actions, supporting procurement where required, and ensuring appropriate documentation is available.

To maintain a robust administrative system, organising all relevant documentation, correspondence etc in line with department policy.

LIVING OUR VALUES EVERY DAY

Our values ‘Compassionate, Aspirational, Resourceful, Excellent’ reflect the type of Trust we aspire to be.

Compassionate

All our relationships are based on empathy, respect, integrity and dignity. In every interaction and communication, we treat colleagues, patients and families with care and understanding.

Aspirational

We strive to continuously improve, to be the very best that we can be, as individuals and as an organisation.

Resourceful

Living within our means. Responding to the challenges of today and tomorrow in effective, efficient, innovative and optimistic ways.

Excellent

We commit to excellence in everything that we do; placing patient safety and quality at our heart. We learn from mistakes, do what we say we are going to do and hold ourselves and others to account for adhering to our values and the behaviours we expect.

We also want uphold a culture where the voices of our patients, their carers, and our communities are at the heart of all that we do.

We believe that patients, and those who support them, can be influential partners in driving, delivering and supporting change, and providing us with constructive challenges. Actively listening to the knowledge and lived experiences of our patients, their carers and people from our surrounding communities, will enable us to deliver high quality, innovative, inclusive and safe care.

Programme Support Responsibilities

To assist the Patient Experience Programme Manager in a variety of ways such as coordinating, monitoring and assisting patient experience activities across the Trust and into the community. This will include liaising with a wide range of departments and individuals.

Support the organisation of the Meet PEET programme of events, including coordinating resources, organising logistics and checking and ordering mini health check kit.

Develop and maintain a Library of programmes of work in such a manner that information can be easily identified, and we can replicate events / programmes as required.

Develop and maintain a register of contacts that are related to Patient Experience so that it is readily available

To take minutes at meetings and provide actions logs from each meeting

To manage the Meet PEET database to ensure capture and analysis of health Inequalities data, producing reports and graphs from the data captured from events and programmes

To support the Patient Experience Programme Manager with specific projects, following up and ensuring delivery of actions, supporting procurement where required, and ensuring appropriate documentation is available.

To maintain a robust administrative system, organising all relevant documentation, correspondence etc in line with department policy.

To support the Patient Experience Team out and about at community patient engagement, projects and events

To support all members of the team to help ensure the effective operation of the team.

Ability to develop our volunteers for specific programmes of work and support volunteer interviews

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