Customer Service Administrator
3 weeks ago
We're proud to be recruiting on behalf of an extremely well-reputed and community-focused local business, who are looking for an experienced customer service professional to join their Savings Support team.
**Duties and responsibilities**:
- Delivering exceptional customer service in line with defined standards
- Undertaking the timely and accurate progression of Savings work within agreed turnaround times.
- Ensuring all regulatory requirements are met, including PSR regulations when processing payments
- Reviewing and recommending processes that improve customer service, efficiency and / or accuracy
- Taking a proactive approach to developing your own savings industry and regulatory knowledge
- Being the point of contact for core savings products and processes
- Supporting the operation and continuous development of the online service
- Offering advice and support on complex savings transactions
- Assisting with pre-release functionality testing of systems and project work as and when requested
- Producing management information
**Skills and experience required**:
- GCSE or equivalent in English & Maths, both at Grade C or above
- Confident level of IT proficiency, with a good working knowledge of MS Word and Excel
- Able to give examples of having previously worked with excellent attention to detail in an organised and methodical fashion
- Excellent communication skills, both verbally and in writing
- Able to use initiative and prioritise workloads effectively
**Hours of work**:
- 35 hours per week (9.00am - 5.00pm each day with a one-hour lunch break)
- Hybrid working pattern - three days from home, two in the office
**Salary and benefits**:
- £18,000 - £23,000
- Fantastic range of employee benefits
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