Customer Services

3 weeks ago

Market Drayton, United Kingdom Culina Logistics Full time

**Company Description**

Culina Logistics is the leading 3rd party UK logistics business specialising in chilled warehousing providing an excellent platform for food and drink manufactures.

We are currently recruiting for an enthusiastic, driven and dedicated Customer Service Administrator to work in our Customer Service Team, based at our Market Drayton office, on a full time permanent contract.

Are you a natural relationship builder, who can effortlessly interact with our customers, help develop long term relations and provide outstanding Customer Service?

We are offering defined career path opportunities to enhance and develop your skills and experience. This is a great opportunity to join our ever growing and vibrant team.

Hours: 2 on, 2 off // 3 on, 2 off // 2 on, 3 off

**Salary**: £22,110.40 per annum

The role holder will be responsible for but not limited to the following:

- Answering calls for both internal and external personnel
- Problem solving for client, customer and Internal departments
- Meeting customer and client expectations
- Resolving customer and client queries
- Collating accurate information for client KPI packs and internal business reporting
- Maintain a high level of customer/ client focus
- Provide various reports for clients in a timely manner
- Check PODs have cleared on the system, investigate and clear down unallocated POD’s
- Chase outstanding POD’s from hauliers, depots, etc
- Ensure the completion and circulation of reports to relevant stakeholders
- Other administration tasks as determined by the Customer Service Manager

**Qualifications**

Preferred skills:

- Experience not essential, full training will be provided
- Passion for delivering an exceptional customer service experience
- Attention to detail
- Adaptability
- Computer skills desirable
- Confident in both written and verbal communication
- Ability to work in a fast paced environment
- Capable of working independently or as part of a team
- Planning and organising skills
- Consumer oriented and customer service driven

**Additional Information**

In return for your passion, hard work and dedication in providing outstanding service to our customers we offer:

- Life Assurance
- Pension scheme
- On-site secure parking
- Discounts at the local Leisure Centre
- Health cash plans: Hospital, Dental and Optical
- Access to our benefits platform including high street retailers, holidays and many more
- Training and development with career progression opportunities

When our staff have passion for what they do they work with more care and attention which is reflected to our clients, Click APPLY NOW to #JoinOurWinningTeam and begin your career today.

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