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Neighbourhood Manager
4 months ago
**Peabody**has an exciting opportunity for a **Neighbourhood Manager** on a **full time permanent** **basis **based in **London. **In return you will receive a competitive salary of ** up to £35,423 per annum**.**
**About the Neighbourhood Manager** **role**:
- To ensure properties are safe and compliance is maintained with the terms of the tenancy, lease or management agreement. Develop and deliver local offers that meet the needs and wants of the local community/estate. To work collaboratively with the new resident’s team, making the best use of our stock and meeting the housing requirements of our customers. To promote resident involvement and feedback. To attend Tenant/Resident Association meetings and other resident events. To actively engage and work with residents in the management of their home and Neighbourhoods, to develop and improve service delivery taking full account of resident’s needs.
**What we're looking for in our Neighbourhood Manager**:
- Do you have experience preparing evidence and notices including attending court?- Do you have strong customer service experience?- Do you have experience identifying and providing support for vulnerable customers?
**What you can expect to be doing as our Neighbourhood Manager**:
- To develop and maintain relationships with internal and external stakeholders in order to support our customers. To assess clients’ needs to ensure effective service delivery. To advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified. To update and maintain systems/ records to ensure that information/data is kept up to date and accurate and that KPI’s are met. To follow Peabody Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Safeguarding, Fire Warden or First Aider as part of your duties.
**Benefits you will receive as our Neighbourhood Manager**:
- Flexible and hybrid working (depending on the role)- Up to 30 days’ annual holiday plus bank holidays- Competitive salaries that are benchmarked regularly against current market rates - Two additional paid volunteering days each year - Family friendly policies- Flexible benefits scheme, including options for health care. dental care and access to a discount portal - Non contributory Life Assurance- Up to 10% pension contribution matched 1:1
**Closing date**: 14/06/2023
If you feel have the skills and experience to become our**Neighbourhood Manager,** please click **‘apply’**now****
- At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._
