Medical Secretary

4 weeks ago

Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

To provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered.

To support the Admin Team Leaders to undertake change management.

To ensure that patients are treated with courtesy, dignity and respect.

Health Careers |
- To work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GP’s and other external agencies.
- To communicate effectively in writing and verbally on a daily basis.
- To ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed.
- To independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.
- All clinic outcomes must be recorded accurately and complete or amend any that have not been done.
- Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables.
- Discretion and initiative used when arranging meetings and appointments for patients, relatives and others.
- To ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly.
- Taking and transcribing formal minutes if required.
- To undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes to ensure the efficient and effective support to the department.
- To plan and organise own workload efficiently and to highlight any concerns to the Admin Team Leaders.

The Diabetes and Endocrine department consists of 6 Consultant Endocrine and diabetes, 2 registrars and specialist nurses. There are also junior doctors on the ward only

The department is supported by a Practice Manager and 1 Admin Team Leader.

One of the main rewards of this role is knowing you have made a difference and enhanced a patient’s experience within the Ophthalmology Department.

This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care

To ensure patients are treated with courtesy, dignity and respect

To prioritise workload

To maintain clinical diaries and use discretion and initiative to arrange meetings and appointments for patients, relatives and others

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

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