Triage Support Assistant

2 weeks ago


Dundee, United Kingdom Dundee Citizens Advice Bureau Full time

Dundee Citizens Advice Bureau is an independent and innovative advice organisation, providing holistic advice and support to local people.

**About the role**
- **Job Title: Bureau Triage Support Assistant**
- **Location: Dundee Citizens Advice Bureau, Dundee (option of blended working to be discussed at interview)**
- **Hours per week: 33 hours per week, worked over 4 days + 1 Saturday morning a month**
- **Type of contract: Fixed-term contract until 31 March 2024 (possible extension if funding secured)**
- **Salary: £21,261 per annum**
- **Closing Date: 23rd March 2023**

**About the job**

We are looking for a client-focused, experienced triage support assistant to join our ever-expanding team. This role is our front-line contact, answering our busy helpline, assisting clients who present at the Bureau and dealing with a range of tasks, such as managing clients waiting times and expectations, arranging and co-ordinating appointments with both generalist and specialist advisers, taking and relaying messages and providing administration support to our Session Supervisor/Operational Support Assistant.

**Employee benefits**

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

**How to apply**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: From £21,261.00 per year

Ability to commute/relocate:

- Dundee: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 23/03/2023



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