Sales Order Processor

3 months ago


Lincoln, United Kingdom Battle Hayward and Bower Full time

An exciting opportunity has arisen and we are recruiting for a Sales Order Processor to join the team at Battles.

You will be joining a company which is continually growing year on year, in a fast-paced environment where each day is different. We are a small family led company which is customer centric and have won several awards in being the supplier of the year at BETA.

About you;
This role would suit an enthusiastic individual to enable them to gain experience of all aspects of working in a busy office environment. This is an open plan office which includes Sales, Purchase Ledger, Customer Services and Accounts. A great variety of experience.

**Skills**
- The successful individual should have experience in sales order processing and customer services.
- Previous experience of Microsoft programs such as Outlook, Excel, and Word.
- Attention to detail
- Excellent telephone manner
- Ability to communicate effectively and efficiently
- Good organisation skills
- Knowledge of the equestrian industry is an advantage, but not essential

**Duties**
- Dealing with customer service enquiries
- Edit/maintain our customer/supplier database with a high level of accuracy.
- Processing sales/purchase orders and taking payments
- Arranging collection of goods/crediting customers when required
- Dealing with incoming and outgoing post.
- Ensure adherence to relevant company procedures and policies at all times.

Along with processing orders the individual must be used to handling difficult customers who have damaged deliveries, be able to chase couriers for further information and process replacement orders/credits for customers.

**Benefits at Battles;**
- Free access to a 24 hour Employee Assistance Program
- Hot and cold drinks provided
- Rewards and Recognition gifts
- Employee Discount
- 28 Days Annual Leave
- Paid bereavement leave up to three days
- PPE provided (if required)
- Work Anniversary Day off after 1 year service

Hours of work are 37.5 hours per week, to be worked between the hours of 7am - 5.30pm.
- *Please note due to high volume of applicants, it may not always be possible to respond to each person. If you do not hear from us within 4 weeks' of applying, please assume to be unsuccessful. *_

**Job Types**: Full-time, Permanent

**Salary**: £10.67 per hour

**Benefits**:

- Bereavement leave
- Casual dress
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Lincoln: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person


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