Sales Administrator

4 months ago


Nottingham, United Kingdom Tate Recruitment Nottingham Full time

**Customer Service Sales Administrator**

**£23,000 - £24,000**

**Nottingham - Sherwood**

**Free car parking**

**The role**:
In this role, you'll spend approximately 80% of your time:

- Processing orders efficiently through their website platform.
- Addressing and resolving issues related to missing or incorrect orders.
- Utilising your expertise to ensure smooth order processing and timely delivery.

Additionally, you'll spend around 20% of your time:

- Engaging directly with customers to assist with product enquiries and take orders over the telephone
- Offer customers alternative products if stock is not available
- Providing exceptional support to enhance their customer experience and foster positive relationships with their customers.

Key skills and experience:

- Strong administration skills, ideally with experience in a manufacturing background where you have experience of processing and taking orders (although not essential).
- Experienced in managing online orders and resolving related issues.
- Contributing to the warm and supportive atmosphere within their small customer services team.
- Strong communication skills, both written and verbal, to engage effectively with customers and building relationships to secure repeat orders
- Experience in conflict resolution and the ability to handle challenging situations with professionalism and empathy.

**In return**:
Free on site car parking

25 days annual leave plus bank holidays

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- administration: 1 year (preferred)

Work Location: In person


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