Apprentice - Pensions
3 weeks ago
Apprenticeship
**Main area**
- Administration
- **Grade**
- Apprenticeship
- **Contract**
- 18 months (Fixed Term - 18 Months)
- **Hours**
- 37.5 hours per week (Full Time 37.5 hours per week)
- **Job ref**
- 164-4945283-A**Site**
- City Campus
- **Town**
- Nottingham
- **Salary**
- £9,437.93 per annum
- **Salary period**
- Session by session
- **Closing**
- 05/03/2023 23:59Job overview
We are looking for an enthusiastic and motivated individual to join our Pay Services Team in the role of an Apprentice in our Pensions team. This is an 18 month fixed term contract. If you are interested in a secondment for this role, it can be facilitated.
Our aim is to ensure all Trust colleagues receive a timely, professional pensions service from our team. We already provide a first class customer service to our colleagues with a dedicated Pay Services Helpdesk, with a dedicated Pensions mailboxes to facilitate enquiries. Our Pay & Pensions intranet page receives an average of 10,000 hits per month.
The post will support the Pensions team in all aspects of the pensions service.
We will support your studying of the Level 3 NVQ in Business Administration, whilst on your apprenticeship.
Main duties of the job
In addition to the below summary you will need to familiarise yourself with the full job description and person specification documents attached to this advert.
The main duties of this role are to provide a first class customer service to our colleagues via our dedicated Pensions Mailbox and assist with all aspects of Pensions administration. Please see the details in the job description and main responsibilities, below.
Working for our organisation
Our friendly and professional team comprises of 27 colleagues, we have 7 management staff, 10 Payroll Officers, a Pensions Officer, 2 Technical Support colleagues and 7 Administration staff.
Our team are currently working both in the office and from home, with some preferring to be solely office based. We also offer flexible working hours where colleagues can start before 9am and finish as late as 6pm.
We communicate with each other daily using MS Teams and Cisco Jabber (phone). We hold monthly Team Meetings and the management team meet on a weekly basis.
NUH are one of the biggest employers in the city of Nottingham with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Detailed job description and main responsibilities
KEY JOB RESPONSIBILITIES
Tasks related to the NHS Pension Scheme, including:
Issuing transfer packs
Logging Termination (T) Forms - ensuring these are forwarded onto the appropriate colleague in the Pay Services Team in a timely manner
Preparing and sending out AW8 Retirement packs
Preparing and sending out Pension Estimates
Logging and processing Pension Joiner Forms
Completing Pensioner Re-employment Forms
Assist with resolving Errors on the Pensions On Line system
Tasks related to the NEST Pension Scheme, including:
Performing monthly Automatic Enrolment uploads onto NEST for any employees not eligible to join the NHS Pension Scheme
Dealing with opt out enquiries for NEST
**Other Duties**
Assist with the completion of forms for Ill Health Retirements
Managing appointments for the B3 Pensions, Benefits and Administration Clerk in terms of the Pension Journey
Assist Pensions Team with project work eg. auto re-enrolment
Filing and scanning Pensions paperwork
Completion of monthly statistics on workloads within the Pensions Team
Completion of monthly pension audits
Collection, opening and distribution of incoming mail; delivery of outgoing mail to the collection point at the appropriate time to ensure timely dispatch of Pensions correspondence
Participate in the Pay Services Helpdesk, taking and resolving Pension queries “at call” wherever possible. Where a query cannot be resolved at call, ensure that calls are logged and referred to the appropriate colleague in the Pensions Team
Logging calls in respect of IT issues with the Trust’s helpdesk
Any other duties as and when required as appropriate to the position
**GENERAL DUTIES**
In addition to the key job responsibilities detailed in this job description all employees at Nottingham University Hospitals NHS Trust are expected to comply with the general duties detailed below:
Any other duties as and when required as appropriate to the position
Person specification
Training & Qualifications
Essential criteria
- GCSE English
Desirable criteria
- GCSE Maths
- Work Experience
Experience
Desirable criteria
- Previous experience in the workplace
Communication & Relationships
Essential criteria
- Demonstrate clear and effective written communication
- Demonstrate clear and effective verbal communication
- Good telephone skills
- Ability to pass on information accurately
Desirable criteria
- Demonstrate computer literacy
Analytical and Judgement skill
Essential criteria
- U
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