Airport Ground Services Operator

5 months ago


Retford, United Kingdom Thatcham Research Full time

**Airport Ground Services Operator (AGSO) - Team leader | **Circa £29,000 negotiable + excellent benefits **| **Permanent **| **On-site **|** Gamston (Retford) Airport

Our unique dual-operations site in Gamston is home to Gamston Aviation Limited (GAL), a fully operational private Airport with onsite restaurant and automotive track testing for Thatcham Research. If you’re looking for a role where no two days will be the same, then look no further

Based on-site at Gamston, reporting to the Airport Manager you’ll supervise and guide a small team of AGSO’s to ensure the smooth running of ground aviation activities. Your previous experience in a similar role will enable you to manage and prioritise activities that maximise customer experience and maintain safe operations in accordance with CAP 168. As the most senior AGSO onsite you will ensure that you and your team are prepared and fully trained to respond to an aviation emergency, if required.

**Your mission**
- Supervise, guide and monitor the day-to-day operations of the AGSO team, in the delivery of the ground services and RFFS.
- Foster a positive working environment, encouraging engagement and promoting an open and just safety culture.
- Oversee and manage the AGSOs work roster and annual leave schedule
- Manage team training requirements, identifying new training opportunities and providing coaching as needed
- Monitor the team’s performance, hold monthly team meetings and report on progression, development or any arising issues.
- Carry out ramp duties, including positioning and fuelling aircrafts in line with local SOP and CAA rules and regulations
- Complete ad-hoc maintenance and upkeep tasks on airport facilities, equipment and hangars, ensuring clean and safe environment for airport users, reporting any defects or safety concerns
- Complete runway and manoeuvring area inspections in line with local SOP and CAA rules
- Respond to any emergency during the operational hours of the airport as required meeting the response objectives as stated in CAP 168.
- Support aviation and automotive testing activities remaining mindful of the ability to respond in the event of an emergency.

**Skills & experience that will set you up for success in this role**:

- Some previous experience managing a small team, or the desire and capability to do so.
- Previous experience as an AGSO or similar role, trained in firefighting and rescue
- Excellent communication skills to give clear, concise, and unambiguous direction to airfield users
- Ability to work well under pressure and be flexible to changing and competing demands.
- Ability to work under own initiative and be able and willing to take the lead in unusual incidents.
- Physically able to complete all firefighting tasks, and a good level of eyesight and hearing.
- Good working knowledge of MS Office including Outlook and Word.

**Perks & Benefits**

Salary** - **Circa £29,000 negotiable, dependent on skills & experience.
- 10% non-contributory pension
- 22 days holiday (increasing by 1 day each year up to 27 days) + public holidays
- Group Life Assurance (equal to 3 x basic salary)
- Group Income Protection (after 2 years’ service)
- Money Health Financial Wellbeing Platform
- Health Cash Plan (cash back on eligible medical treatments)

**How we work**

This role is based **on-site**, at Retford Gamston Airport, Nottinghamshire DN22 0QL.

**When we work**

You’ll join a 2-week shift pattern, based on 4 shifts on and 4 shifts off covering the Airport opening hours:

- 07:30 to 18:00 Monday to Friday
- 08:30 to 18:00 Saturday/Sunday and Bank Holidays (including overtime pay)

**What we do**

At the cutting edge of automotive research in the UK, Thatcham Research has a unique role in shaping the design of new vehicles and influencing ever higher standards of safety, security, and repair.

With an on-site Crash Laboratory, Repair Technology Centre, Training Academy and Crime Lab, our research expertise is driving some of the very latest automotive developments in technology, materials and standards in this fast moving and highly technical industry. Our active safety track site is one of the leading accredited Euro NCAP testing facilities, trialling and assessing the very latest developments in vehicle safety and assistance technologies.

**Our Values**

**Our Commitment to Diversity, Inclusion & Belonging**

We are dedicated to fostering an inclusive workplace which values diversity and embraces each individual's authentic self. We are proud to champion a culture where colleagues freely share their diverse perspectives, recognising that these contribute to our innovative spirit. Our journey of growth and understanding is continuous as we actively invest in diversity training, workshops, and partnerships to ensure positive change.

Beyond our silver membership in the Automotive 30% Club, we collaborate with various organisations to advance equity not only in gender but also across ethnicity, age, d



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