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Customer Service Advisor

4 months ago

Plymouth, United Kingdom Talent Sure Recruitment Limited Full time

**Customer Service Advisor**

**Location: Plymouth, Devon**
**Starting salary between £20,000 - £22,500 dependent on experience**

**Hours: Full Time (no weekends)**Are you interested in joining a high-performing team, working for a large, global business creating an excellent level of customer service?
Our client is seeking passionate Customer Service Advisors to be part of their Mortgage Services team in the heart of Plymouth. You will be responsible for assisting customers with queries and general administration of their mortgage account.

You do not need any experience within mortgages or financial services as our client offers fantastic training. So, if you are looking to move your career into a great sector with amazing career progression opportunities, then this is the role for you

**Main Responsibilities**:

- Providing a superb level of customer service
- Operating effectively within a wider customer experience team
- Discussing features of customers' mortgages or insurance all within the documented processes
- Handling standard queries and specialist enquiries where appropriate
- Identifying vulnerable customers, showing empathy and considering referral to the vulnerable team.

**In order to be successful, all you need to have is**:

- A passion for helping people
- Transferrable experience of customer service
- Experience of developing strong customer relationships
- Confident in using multiple computer systems

**In return for your hard work and commitment, our client offers fantastic benefits, including**:

- A starting salary between **£20,000 - £22,500** dependent on experience
- 23 days holiday (rising to 27) with the opportunity to buy extra leave
- Annual Review Recognition Scheme & Awards
- The opportunity to grow & develop your career within the Financial Services industry
- Company matched pension
- Life assurance
- Cycle to work scheme
- The opportunity to take a paid day out of the office, volunteering for charity partners or a cause of your choice
- Access to Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Exclusive offers on Mobile phone contracts
- 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
- Discounted Dining Cards offering up to 50% off food
- Discounted at home fitness plans and gym memberships
- Exclusive discounts at your favourite stores including John Lewis, Currys PC World and many more