Swp Incident Risk and Resolution Officer-emergency

7 months ago

Bridgend, United Kingdom South Wales Police Full time

**Force***

South Wales Police

**Role Type***

Police Staff

**Business Area***

Operational Support Services

**Department***

Public Service Centre

**Location***

HQ, Bridgend

**Grade***

SC45

**Salary***

£23,100- £27,690 per annum, on commencement of shift working to include 20% shift allowance and claimable enhancements for weekend working

**Part/Full Time***

Full Time

**Hours per Week***

37

**Type of Contract***

Permanent

**Level of Welsh language ability required?***

2

**Job Advert Description***

Responsive round the clock, the Public Service Centre (PSC) is at the very heart of our work and operations.

It handles all incoming emergency and non-emergency telephone calls from the public, so the work is both rewarding and essential to safeguarding the communities of South Wales. The PSC takes over 2000 calls a day and no two calls are ever quite the same, including serious crime, sudden deaths, traffic collisions and missing vulnerable persons.

This full-time position will offer you the exciting opportunity to work within our dynamic Public Service Centre. We will build upon your skills and abilities and teach you to respond to emergency and non-emergency calls in the best possible way and deliver a quality service to the communities of South Wales.

This is a challenging job where we require unique resilient individuals that can work under pressure, prioritise workloads and use their initiative, whilst managing sensitive and sometimes distressing calls. Individuals need to understand the importance to provide a good quality and prompt service to customers. In return, you will have an immensely satisfying job where you are making a significant contribution to safeguarding the communities of South Wales.

You will be required to work 24/7 shifts. You will be required to work a shift pattern, which consists of working a combination of eight, nine
- and ten-hour shifts over a 24/7 period for six days which will include morning, afternoon and night shifts, followed by four rest days.

**Application criteria

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