Support Medical Secretary

2 weeks ago


Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full time

We are looking for an experienced Support Secretary/Audio Typist to join our Urology Secretarial Team. We are looking for someone who is enthusiastic and able to support the team to deliver a professional and responsive service to patients and professionals alike. A flexible approach to service demand is required along with a willingness to learn new skills.

The role requires timely and accurate output of clinic letters. You will also need to deal with telephone enquiries and communicate with Patients, Consultants and GP’s to resolve any queries in a timely manner. Excellent communication and IT skills are essential for this post, along with current audio typing skills. Knowledge and understanding of medical terminology is desirable and previous experience of CareFlow, our patient information system, is advantageous although training will be provided.
- Undertake clinic typing as and when instructed by the team co-ordinator or relevant Medical Secretary.
- Ensure all typing is completed in line with the Medical Secretarial benchmarks and in the interests of patient care.
- Undertake other clerical duties as delegated by the team co-ordinator/Medical Secretary as and when required.
- Support the Medical Secretary in handling patient, GP and other general enquiries as instructed.
- Assist in meeting administrative targets for the Clinical Administrative Team and the Trust as a whole.
- Ensure maximum data accuracy of patient data at all times.
- Adhere to security and data protection policies of the Trust in respect of access and use of patient data, equipment security etc.
- Maintain confidentiality at all times.
- Use computer, office equipment and telephones to undertake the duties of the post, including the use of Medway for identification of patients, in-patients, out-patients and waiting list data and tracking in and out of letters and hospital case notes.
- Support patients, GPs and consultants departments etc., by handling clerical duties as allocated by the Medical Secretary/Service Manager by providing effective and efficient service in a polite, positive and courteous manner (and in the absence of the Medical Secretary).
- Assist or participate in the training of staff, including temporary staff.

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.

**Our Excellence Values**:
Compassion

Respect

Integrity

Courageous

Accountable

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.



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