Customer Advisor
7 days ago
Brook street UK LTD are delighted to be working with our client based in Co Down for Customer Advisor's
Our client will be flexible with work patterns, that include part time days, evenings, night shift and weekend cover, this is an ideal role to fit around your schedule and commitments
This is not your average call centre job. This is a front-line telephone-based role with a real social purpose. In your new role, you will be the first key point of contact for clients and its essential clients to receive the help and support they require ina timely, professional manner.
The role of a Call Advisor requires excellent communication skills to engage with clients in a way that ensures a good experience, achieves the desired outcome, and keeps clients at the centre of the service. This involves demonstrating empathy and understandingand building rapport with clients ensuring trust and confidence in the service
What do you need?
Good general level of education, to include GCSE's (at a minimum of Grade C), or equivalent qualification, in both English and Maths and at least 6 months relevant experience providing a front-line customer service. IT literacy, as evidenced by substantialpractical experience in the use of a range of Microsoft Office software, or other broad range of equivalent office software packages
In return, you will be paid an excellent hourly rate of £12.05 per hour, if you work night shift you will receive an additional 5% shift allowance
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