Technical Support Engineer

4 weeks ago


City of London, United Kingdom In Technology Group Limited Full time

**Role**: 3rd Line/Infrastructure Engineer
**Location**: Monument, EC4R 9AA (HYBRID)
**Salary**: £50,000 - £55,000
**About The Company**

This role will be working for one of the Top Managed Service Providers in the Country who specialise in servicing corporate clients all over the UK.

There services range from IT Support to IT Strategy and Cybersecurity Consultancy. They are well established and are experienced in designing, implementing, and supporting IT business solutions across a plethora of Industries from Finance to Medical & Pharmaceuticalcompanies.

They have a collaborative and supportive work ethos to ensure the highest standards of customer service and best practice. With over 80% of new business coming from referrals, the service provided by this company speaks for itself.
**Day to Day Responsibilities**
- Service Desk Technical Lead including security awareness & maintain current industry standards
- Incident Management for Security & GDPR Reporting
- Resolution of Escalations and issues as well as technical troubleshooting
- Implementing complex IT solutions for clients
- Communicating with the end-user, Senior Staff as well as internal/external clients to clarify Requirements and develop solutions
- Manage and coordinate with 3rd party agents and suppliers to resolve issues where appropriate
- Identify the source of issue, test software systems and propose solutions
- Make qualified recommendations on systems and software
- Monitor IT system for potential security risk and threats

**Key Requirements**
- Minimum 5+ Years of MSP experience in a corporate IT Support Role (UK Based)
- Provided 3rd line support to a user base of 200+
- Advanced MS 365 Administration
- MS 365 Endpoint Manager
- Network & Firewall Administration Representative
- Advanced Windows 10
- Powershell

**Benefits**
- Competitive Annual Salary of £50,000 - £55,000
- Located in London City with hybrid and flexible working available
- 30 Days holiday + Birthday Off
- Clear progression plan to more senior positions
- PerkBox - Bonus Scheme
- Certification Reward Scheme
- Study Time
- Upskilling and Training
- Company Pension Programme
- Life Insurance
- Private Healthcare
- Charity Day Off
- Holiday Pay Scheme

**Interviews**

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.



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