Head of Complaints

Venn Group have a new opportunity for a Complaints and Risk Lead to join a reputable NHS Trust in London, please see below, - Support the sites 2 Heads of Clinical Governance in delivering effective and timely management of complaints - Promote and implement a patient safety culture in all service lines, delivering education and training in all aspects of...

Governance and Legal Contract Type: Permanent SOAS University of London is the leading higher education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. Our knowledge and expertise positions us to play a leading role in reimagining higher education globally, ensuring marginalised communities are heard and...

**About Marshmallow**: We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. We saw an opportunity to do things differently, so we made it our mission to back the ones who step...

A new and exciting opportunity has arisen within The Patient Resolution (Complaints Management) Department, based at Guy’s and St Thomas’ NHS Foundation Trust in London for a Deputy Head of Patient Resolution. Our central complaints team sits within the Quality and Assurance Directorate, in the office of the Medical Director, and contributes to the...

The Head of Patient Experience will manage and continuously develop the Trust's ability to respond to and learn from compliments, feedback, and complaints. The person will manage and continuously develop the Trust's responsiveness to patient/carer compliments, feedback, and complaints. Provide expert advice and leadership on issues relating to feedback and...

**Details**: **Reference number**: - 347261**Salary**: - £65,262- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 6- UKRI Band G**Contract type**: - Permanent**Business area**: - IUK - Governance, Assurance, Risk and Information**Type of role**: - Knowledge and Information Management**Working pattern**: -...

West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow. We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the...

VennGroup The specialists in professional recruitment **New Opportunity - Complaints Coordinator** Venn Group have a new opportunity for a Complaints Coordinator to join a large NHS Trust in London, please see below; Location: Central London Job Title: Complaints Coordinator Duration: 3 months Hours: 37.5 per week Hourly rate: £31.38 PAYE including...

Westminster £24 Per Hour I am recruiting for a local authority who is looking for someone to coordinate complaints and correspondence received from communities and ward councilors, minimising duplication, and monitoring the timeliness and effectiveness of the response. To develop, implement and deliver a structured and coordinated approach to...

Our aim is to ensure is that every resident, business, and visitor of Westminster will thrive in a clean, safe, and quiet city. Public Protection and Licensing is a service that enhances the lives of our residents and businesses. The service sits at the heart of this vision to deliver a Fairer Westminster. Coordinate complaints and correspondence received...

Our aim is to ensure is that every resident, business, and visitor of Westminster will thrive in a clean, safe, and quiet city. Public Protection and Licensing is a service that enhances the lives of our residents and businesses. The service sits at the heart of this vision to deliver a Fairer Westminster. Coordinate complaints and correspondence received...

Our aim is to ensure is that every resident, business, and visitor of Westminster will thrive in a clean, safe, and quiet city. Public Protection and Licensing is a service that enhances the lives of our residents and businesses. The service sits at the heart of this vision to deliver a Fairer Westminster. Coordinate complaints and correspondence received...

Job Description:">    As a Complaints Dispute Resolution Lead, you will demonstrate a personal commitment to resolving escalated complaints through excellent communication, interpersonal, and analytical skills. You will provide support to Heads of Service, Service Directors, and managers, lead on reviewing complaints, and assist in producing regular...

Looking for an experienced Complaints Officer based at Hammersmith but will need to travel to King's Cross office as well if needed, who will help us to deliver on our Residents Promise. In this role you'll be instrumental in improving satisfaction, specifically complaints experience and play a key role in facilitating to deliver an excellent complaint...

**Terms of Reference** **Complaints Professional** For more information regarding team struture, progression and more information about the role, please reach out to discuss. **Job Purpose: ** To aid the Conduct Risk Manager in ensuring all complaints are managed in accordance with the company's complaints and good customer outcomes protocols and procedures...

Fantastic opportunity for a Complaints Coordinator for one of the largest insurance companies in the UK. This role comes with an expectation of progression into a more senior role within the claims department post 12 months. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their...

**New Opportunity - Complaints and Risk Lead** Venn Group have a new opportunity for a Complaints and Risk Lead to join a reputable NHS Trust in London, please see below; Job Title: Complaints and Risk Lead Duration: 3 months (potential to extend) Daily rate: Band 7 £213.35 PAYE inc holiday pay or £240.24 umbrella Hours: 37.5 per week WFH: Hybrid /...

Head of Central Compliance TeamThe RoleFairstone Group Ltd. is seeking an experienced Complaints Handler to join their central compliance team. As a specialist complaints handler, you will be responsible for reviewing and resolving complaints received by the company's entities.Main ResponsibilitiesSet up, acknowledge, and log new complaints in line with...

Complaints Investigator Based in South East London Initial 3 to 6 month ongoing contract  Mon to Fri 9am to 5pm £29.42 p/hr umbrella  Role Purpose  Support the Housing Complaints Manager in the delivery of a high-quality complaints service to customers and the Dealing with complex and multi-faceted complaints across two or more service...

**Our Story** **Hello there. We’re Zopa.** - We began our journey in 2005 with the drive to deliver customer-first financial products. Fast forward to 2020, we shifted gears and became a digital bank, leveraging our customer knowledge, money expertise and technical agility to forge ahead. Our diverse team is united by a mission to create simple, fair and...