Operations Scheduler

2 weeks ago


Royal Tunbridge Wells, United Kingdom Nightshift Pest Control Limited Full time

Nightshift Pest Control specialise in both reactive and proactive preventative pest control across Central London and the UK with our portfolio boasting some of the most prestigious and important buildings and establishments in the country to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Housing Associations, and government contracts. Service delivery is at the heart of everything we do. Our offices are based in the Pantiles in Tunbridge Wells (5-minute walk from station).

We currently have a fantastic opportunity for an Operations Schedulerto join our friendly team. It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery.

The responsibilities of the role will include.
- Working as part of our Operations team to ensure all work is completed to the required deadlines
- Monitoring completion of visits to ensure contracted schedules are adhered to
- Scheduling routines and jobs and managing technicians’ diaries
- Building and developing positive relationships with clients and potential new customers, to maintain and grow account revenue
- Ensuring good communication is maintained between all stakeholders, managing expectations, and looking for areas that need improvement

As an Operations Scheduler, you would be playing a vital role within an expanding business, managing key client accounts through building a strong relationship with the client, delivering excellent customer service, meeting their strict SLA’s, and exceeding their expectations whilst growing account revenue for the business through quotation generation. You will have the ability to work well within a fast-paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift.

Desired experience.
- A minimum of 3 years’ experience within a similar scheduling role
- A minimum of 3 years’ experience working in a face paced office environment
- A minimum of 5 years’ experience in Customer Service
- Experience working with the Microsoft Office package (Word, Excel, and Outlook)

Qualities;
- A confident, personable, and professional personality that will allow you to build client rapport
- Exceptional communication skills including telephone manner
- Self-motivated with strong prioritisation and personal organisation
- Meticulous attention to detail
- Good record keeping skills
- Pragmatic approach
- Is supportive and approachable
- Passion for customer service
- Drive to succeed and progress within the company

**Benefits**:

- 22 days annual leave per year + bank holidays
- Auto-enrolment into Government pension scheme
- Expanding company - Opportunity for progression

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Scheduling: 2 years (required)
- working in a fast-pased: 3 years (required)


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