Customer Co-ordinator

1 month ago

Tunbridge Wells, United Kingdom Office Angels Full time

**Scheduler / Engineer Co-ordinator / Operations / Repairs Co-ordinator**

**Central Tunbridge Wells**

**£circa 28,000 per annum DOE**

**22 days annual leave per year + Bank Holidays, pension, career progression, parking included**

**Culture: Busy professional company with great 'team spirit'.**

**Working hours: 40 hours per week (Monday - Friday 8.30am-5.30pm although there is flexibility in this ie starting later and finish earlier etc)**

Do you have experience of working within a fast paced reactive service environment? If you have worked within scheduling, repairs, co-ordination, help desk, operations and are used to managing engineers repairs or managing clients / customer requests thisrole could be the new career you are looking for...
- **Company**:_

This company work with some of the most prestigious and important buildings and establishments in the country to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Housing Associations and government contracts.Service delivery is at the heart of everything they do and the feedback from customers is excellent A busy, friendly and dynamic supportive team who are expanding having relocated to Tunbridge Wells.
- **You**:_

You will play a vital role within an expanding business, managing key client accounts through building a strong relationship with the client, delivering excellent customer service, meeting their strict SLA's and exceeding their expectations whilst growingaccount revenue for the business through quotation generation.
- **Role**:_

It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery.

**You will have the opportunity to use your experience in the following**:

- Managing key Client accounts from job notification, booking in appointments with residents, booking in larger works where materials, equipment and access is required, whilst ensuring KPI's and SLA's are met
- Monitoring completion of visits to ensure contracted schedules and repairs are adhered to
- Generating quotes and chasing approval of quotes
- Booking in larger works through organising technicians days, ordering materials and equipment's for the jobs / repairs
- Updating clients on the status of jobs
- Building and developing positive relationships with clients

You will have the ability to work well within a fast paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift.

This role is being managed by Debbie Foster; Tunbridge Wells - Office Angels.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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