Itsm Developer

3 weeks ago

Hemel Hempstead Industrial Estate, United Kingdom CAE Technology Full time

**The Role** The ITSM Developer reports to the Head of IT Operations and is responsible for the day-to-day configuration, support, maintenance, and improvement of the ServiceNow ITSM. Working closely with the Head of MS Operations and their team, the administrator willidentify, develop, and deploy new business processes. This role is a technical role forming part of the IT Operations Team.

**What you will be doing?**

**Your main responsibilities will include;**
- Work closely with the project team to understand and develop the technical solution as detailed in user stories
- Adhere to company delivery processes and attend meetings where required
- Act in a professional manner at all times and escalate to senior management when necessary
- Understand the large-scale thinking and approach needed for success of the project
- Serve as primary system administrator for the ServiceNow tenant
- Focus the organisation’s use of data towards what best serves the mission
- Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks
- Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate
- Automate processes using ServiceNow tools and integrations
- Manage ServiceNow integrations with assistance from partner
- Train champion users to assist in growing the ServiceNow skill set across the organisation
- Document customisations made in ServiceNow
- Plan for upgrades, seasonal releases, and long-term projects
- Oversee ServiceNow Development, researching opportunities to improve efficiency
- Manage delivery of ServiceNow projects from conception to completion including communication and ensuring update and maintenance

**_The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post._**

**What is Needed?**
- Experience working with ITIL-aligned service desks
- Excellent project management skills and a positive attitude
- Excellent governance over system change control
- Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organisation
- Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
- Ability to assess the impact of new requirements on ServiceNow and other integrated systems

**Desired**
- Having worked for a Managed Service Provider
- A documented history of successful project completion
- A demonstrated ability to understand and articulate complex processes
- Strong understanding of ServiceNow best practices and functionality preferred
- Minimum two years of experience as a ServiceNow administrator preferred
- Multiple Tenant experience
- Experience with integration with external systems
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer (CAD)

**The Company**

This is CAE/Novus -- Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be chosen by our customers, partners and everyone in the CAE family, because of our unique understanding, total commitment and positiveengagement.

We get recognised in a number of different ways:

- As a Sunday Times Top 100 Best Places to Work
- With a Glassdoor score of 4.1
- Having ISO9001 and 27001 certifications
- With multiple awards from manufacturers including Cisco and Palo Alto
- As part of the Sunday Times International Track 200 for fast growing exports
- Being 3 star accredited with the Service Desk Institute
- Within our industry with shortlists and wins from CRN and Comms dealer magazines
- and every time we get an order from one of customers - recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectors

It is our approach that sets us apart and our people that make us different #thisishowwedoit

**What is next?**

**Benefits**:

- Bupa Cash Plan
- Investors in Personal Development
- Pension Scheme
- Death in Service
- Staff Referral Scheme
- Private Medical Insurance
- Tech Scheme
- Will writing
- Additional benefits: Shopping discounts, Length of service awards, BUPA anytime Healthline, Tastecard, Flu Vaccination Vouchers, Employee Recognition, Annual leave entitlements, Cycle to Work Scheme, Fresh Fruit

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