2nd Line Engineer
4 weeks ago
**Role: 2nd Line Engineer**
**Salary: £24,000-£28,000 per annum**
**Location: Sheffield**
**The role**:
To support our clients continued growth they are looking for a 2nd Line Technical Services Engineer to join their highly regarded, close-knit technical team.
The team is based in their Sheffield Head Office but sites visits are involved.
The engineer will get involved in day to day support on a reactive and proactive basis. Project work will be a large part of the role and previous experience of client facing employment is essential. Desirable but not essential skills would include 3CX,Hyper-V, VMWare, ESET, Azure, MAC.
**Duties**:
- Work with other functions within the company to communicate with all stakeholders in customer’s projects and support services
- Create and maintain relationships with customers to better understand and achieve their needs
- Make visits to customers to facilitate support and project implementation
- Log and manage support cases on our MS Dynamics platform
- Provide support via Telephone and Remote Control.
- Take part in the delivery of technical solutions for customers. In some cases you will 'own’ the project.
You will need strong skills across Windows Server in addition to Active Directory, Exchange, Office365, Desktops, Firewalls, Routers, Switches and Wireless.
Qualifications/Skills
- ITIL IT Service Management.
- Windows Server Installation, Support and Administration.
- Windows Desktop Support for versions 7 to 10.
- Office 365 and Exchange Server Support and Implementation.
- 3CX Cloud and On Premise.
- Calm and Patient Personality.
- Able to communicate at all levels.
- Willingness and ability to travel.
- Full clean driving license.
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.
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