IT Hardware and Applications Support contractor
1 month ago
Key Responsibilities:
- End user support for the UK sites to a 1st and 2nd line level. ***Help with the ticket system to a 2 nd & 3 rd level is provided by the global IT
- Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM])
- Support users with technical media solutions in conference rooms and meeting areas (hands on)
- Monitoring and solving backup problems
- Hands on Hardware support
- Administration and maintenance of the local IT infrastructure g. UPS, AC’s
- Clients - prepare laptops for new employees, replace old or faulty hardware, upgrade memory etc
- Servers - lifecycle old hardware, create and monitor installation requests, replace faulty fan /disk etc
- Network - assign IP addresses, connect local hardware to network, basic fault finding
- Printers - basic fault finding, replace old or faulty hardware
- Phones / mobiles / hand scanners / and other IT hardware - replace old or faulty hardware
- IT asset management
- Assigning UK clients and UK hardware to the Active Directory
- Assigning UK clients to DHCP
- Creating procurement requests for IT hardware and contracts
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