System Administrator
6 months ago
**LoweConex**
As climate change forces the world to change priorities, we’ve changed ours.
LoweConex is a patented, award-winning, cloud-based IoT software platform and hardware solution offering innovative energy management techniques and cutting-edge automation protocols. Our technology is helping retailers significantly reduce their environmental impact and meet energy reduction and carbon emission targets ahead of schedule.
**The Role**
This is a fantastic opportunity for a proactive and solutions-focused Bureau Operative to monitor, review and manage any system issues for our customer base.
This is a great opportunity to join a high-growth, disruptive organisation. Full training and support will be provided.
Other job responsibilities include:
- Monitor, review and validate any issues that are raised by the system on an ongoing basis.
- Communicate with the internal technical team and any third party contracts to ensure a proactive solution-focused approach to challenges.
- Ensure each issue is resolved to the highest standard, provide technical help where needed.
- Run reports daily from the system, authenticate any anomalies that have been flagged and act on the same.
- Review and refine current reporting processes to ensure optimal output and efficiency.
- Build strong relationships with customers and team members alike to ensure problems are dealt with effectively.
- Update relevant information pertaining to connectivity when applicable.
- Build and maintain a strong technical understanding of our product and services.
- Gather key learnings from each system issue to inform future customer interactions.
**Skills & Experience**:
Additional skills and experience include:
**Essential Skills and Qualities**:
- Experience reviewing reports and acting on information given.
- Proactive, solutions-focused approach to challenges.
- Process-orientated and drive to succeed.
- Superb organisational skills.
- High level of interpersonal communication.
- Fully proficient in Excel, Powerpoint, Word and Outlook.
- Excellent presentation skills.
- Excellent decision making and problem-solving skills.
- Both reactive and proactive to completing tasks.
**Salary**: From £23,265.00 per year
**Benefits**:
- Discounted or free food
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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