Customer Service Assistant

3 weeks ago


Willand, United Kingdom Cathedral Appointments Ltd Full time

**£19k - 20k| Great Benefits | Willand based.**

Our client, a successful clothing distribution company, is looking for a Customer Service Support Assistant to join their customer services team. As a Customer Service Support Assistant, you will p rovide support to the busy Customer Service Team, includingsome general administration and regular telephone and electronic communication with the Company’s distribution carriers and customers, whilst learning, through experience, the skills required to perform a Customer Service Advisor role.

The working hours are Monday - Friday 09:00-17:30 37.5 hrs per week from the Willand office

**Customer Service Support Assistant responsibilities include: -**
- Chase up and resolve any delivery problems with the Company’s distribution carriers to ensure a fast and efficient delivery of goods.
- Claim costs back from carriers in cases of late delivery or lost parcels.
- Pack and dispatch Company brochure packs to new customers to assist in acquiring new business.
- Check daily reports from carriers and resolve any issues that may be on the reports to facilitate deliveries.
- Cover for absence on errand tasks such as franking/sorting the mail, delivering the banking etc.

**Customer Service Support Assistant requirements include: -**
- Experience in a similar role would be advantageous but not essential.
- Experience of Word and Excel would be an advantage but not essential as full training in all tasks will be given.
- Polite telephone manner with excellent communication skills.
- A good command of both spoken and written English.
- A positive and cheerful personality.
- A full and clean driving licence.

**Benefits for Customer Service Support Assistant**:
If you’re organised and looking for a service support role in a family-run business, then this could be the perfect role for you. In addition to working with a great team, you will also receive
- Competitive Salary
- Discretionary profit-led quarterly bonus scheme
- Life assurance, private health, and dental insurance
- Staff discounts
- Charity fundraising events
- An active Staff Forum
- Cycle to work scheme

**Recruitment Consultant: Georgia Parkhouse**

**Ref: 9358



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