Client Success Partner

2 weeks ago

Remote, United Kingdom Sterling Check Full time

We have great people here and are looking for more. Come join us - you will love it

Job Title: Client Success Partner

Position Type: Full Time

Location: UK - Remote

We have great people here and are looking for more. Come join us - you will love it

The Client Success Partner (EMEA) role is part of the broader Client Success team. You will be a frontline advocate and proactive support to Sterling’s top tier customers in EMEA. You will act as a liaison between the internal fulfillment departments and our customers to ensure that the background check

process runs smoothly by preventing potential problems, troubleshooting and resolving complications. You will have a group of accounts assigned to you and you will support the Client Success Partners in guaranteeing the overall success of the client from a revenue and relationship perspective. Members of

this team will:
1. Be customer obsessed - We will focus on delighting our customers every day.

2. Be a team player - We will move as a single team and make smart decisions quickly to help our

clients.

3. Support people - We will work together to achieve client success. This will mean stepping in to

share ideas and assist others so that collectively we perform at the highest level for our clients.

4. Lead by example - Be an active part of the high-performance culture we will create together.

5. Overcome obstacles - We will push through barriers, find solutions and strive for excellence.

Every day, our amazing team provides solutions to prospects and clients, gaining their trust while enhancing long-term partnerships. When you join us, you'll be part of a high-performing team that truly values your contributions will allow you to grow within the business. If you are a self-starter who can meet the challenge, keep reading

This is what you’ll do:

- Serve as a consultative liaison and the primary point of escalation/engagement with specific client accounts to protect and grow revenue of the account
- Proactively monitor volumes and revenue to ensure the treatment strategy is appropriate and to identify/ascertain reasons for and address significant fluctuations
- Represent Sterling well to ensure process consistency and operational efficiency wherever possible
- Liaise with client facing teams around the world to support growth of accounts with a global footprint
- Conduct F2F Quarterly Business Reviews
- Proactively support the implementation and onboarding of your assigned Tier 1 accounts, in conjunction with the Implementation Team
- Work with Sales to identify new revenue opportunities associated with your accounts

This Is What We're Looking For:

- Commercial acumen and strong desire to succeed
- The ability to listen, question and challenge clients to fully understand and address their needs.
- Successful track record of managing successful and profitable client relationships.
- Strong operational understanding of Background Screening
- Personal integrity
- Excellent written and verbal communication skills - Dutch is essential for this role.
- Dutch is essential for this role.
- Follow us:_
- Equal Employment Opportunities at Sterling_
- Disclaimer_
- This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job._

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