Customer Service Executive

3 weeks ago


Slough, United Kingdom Mandeville Recruitment Group Full time

Every parent should have access to affordable Home-to-school bus services that has the reliability, service, and safety. This brand runs a SaaS Technology platform to provide amazing services for parents and the schools We are after a Customer ServiceExecutive/ Live Customer Service Executive - Monday - Friday paying £24k-£30k, £12-£14.40 an hour.
You will be working 8 hours a day and will do shift work. The role is in the Berkshire office, you will be in and hands on deck 5 days a week.
This SaaS platform has become one of the biggest providers of home to school transport services to the independent school market across the UK.
HOURS OF WORK:
6:30am-2:30pm
Or
7am - 3pm
Or
11am - 7pm
What you will be doing?
*Communicating with Parents on the app to update them
*Problem solving
*Dealing with Logistics and Transport
*Dealing with the Drivers and Operators
*Staying on top of the route and dispatches
*Be able to create Data and Reports for the Key Account Managers
*To assist in investigating schedule delays, accidents, and complaints
*Dealing with emergency response and procedures
You must be able to work under pressure and handle complaints.
What we are after?
*If you have experience in dealing with CUSTOMER SERVICE within Dispatch, could be logistics, packaging, food - anything that requires a delivery
*You MUST be tach savvy You will be using a SaaS technology platform. Think of it like a Live Chat type of role you get on websites
*Please do check the hours, which one of them will suit you better.
*1-2 years' experience within Customer Service
If you feel you are right Apply
SEO: Travel, Logistics, Customer Service, Complaints
Mandeville is acting as an Employment Agency in relation to this vacancy.



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