Customer Service Advisor

5 months ago


Tarporley, United Kingdom The Furniture Market Full time

We have **two full time positions** available for two **customer focused **individuals to join our experienced customer service team.

The Furniture Market.co.uk Ltd is an online furniture retailer selling high quality Oak and Painted furniture based in Kelsall, Cheshire, CW6 0SR.

Working within a **fast paced **customer service environment our advisors main responsibility is to deliver a 5 star experience to all our customers, resulting in a customer for life. Your duties will include;
- Taking customer orders in the showroom and over the phone.
- Meeting and greeting customers in our showroom.
- Booking in deliveries with customers.
- Resolving customer complaints at first contact.
- Managing and processing all orders received through our website, eBay and Amazon.
- Updating listings on eBay and Amazon and helping with written content for our website.

We are a friendly and close knit team who get a real buzz from working together to achieve our objectives. Therefore we are looking for a **team focused** individual with a **can-do attitude.**
- Be **customer focused** with a genuine desire to deliver an outstanding service.
- Hold **professional and friendly** communication skills both written and verbal.
- **Motivated** to follow up on sales leads and to up-sell products and services to our customers.
- Enjoy **problem solving** by identifying all the facts and providing a fair and quick resolution.
- Have a good level of **computer literacy** and familiar with Microsoft Word and Excel.
- Show a **willingness to learn** new skills & systems.
- Be able to **manage **and **prioritise** own workload on a daily basis.
- Have a **flexible and adaptable** approach towards work.

This position is located at our Head Office in Kelsall, Cheshire, CW60SR.

**Our opening hours are;**

Monday - Thursday: 8:30am - 5:30pm

Friday: 8:00am - 5:00pm

Saturday: 9:00am - 5:00pm

Sunday: CLOSED

**Hours of Work;**

For the **full time position**, your shifts will be fixed in accordance with the published 2 week rolling rota. You will be required to work an average of 39.75 hours a week over a 2 week period and **work every other Saturday** with a day off given on the Monday/Tuesday before. Therefore you will have a **full weekend off** **every other week** and **will know your shift pattern** for the full year ahead.

**Pay range for full time position**: £22,000-£24,500.

In addition to this we also offer a generous benefit package:

- Sales commission on orders you take on the phone and in the showroom (No cold calling).
- Uplift in pay for every Saturday worked.
- 28 days Holiday including Bank Holidays.
- Long service awards - increase in Holidays
- Buy & sell up to 5 days holiday
- Fuel contribution scheme
- applicable to anyone driving more than 50 miles to work each week.
- Company Pension Contributions
- Employee Furniture Discount Rate

The Furniture Market, Unit 2 Organsdale Farm, Kelsall, Tarporley, Cheshire, CW60SR

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,500.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer Service: 2 years (required)

Work Location: In person



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