Part Time Administrator

3 weeks ago


Manchester, United Kingdom Airborne Environmental Consultants Full time

**Part Time Administrator - Resource Homes Team**
Trafford Park

20 Hours Per Week

(Hours negotiable between 9.00am & 5.00pm / Monday to Friday)
- AEC is recruiting for a part time administrator within the Resource department. This person will be responsible for front-line appointment booking and planning work for our technical site staff to attend. The appointments that are made will be with the tenants of our social housing clients.
- The position will suit a professional with a contact centre background or a position with high telephony use.**Responsibilities**:

- Plan appointments geographically for technical site staff to carry out asbestos surveys
- Expected to achieve outbound call targets.
- Communicate any queries to the homes project lead and any booking challenges
- Provide excellent customer service to the tenants with whom you are speaking
- Manage data and create call management reports
- Handle incoming telephone enquiries in regards to planned and reactive projects
- Proactively print out hard copy documents for site team where required
- Attend internal meetings and update appointments and call responses to homes team for forward planning
- Ensure that jobs, customer portals and AEC IT systems are completed accurately and to a high standard

**Skill set**:

- Excellent telephone manner and strong communication skills
- Must have strong organisational skills
- Reliable and punctual
- Confidence to make calls in an open office environment
- Resilience to achieve high call targets
- Good work ethic with motivation to hit targets and KPIs
- Team player - willing to help and support the team where necessary

**Why work for us**
- Competitive salary
- Free onsite parking
- Training and development
- Staff referral scheme
- Sports & social club and charity fundraising events
- Private healthcare
- Cycle to Work Scheme
- 23 Days Holiday, plus Bank Holidays
- Extra holidays awarded after qualifying period

**About Us**
Airborne Environmental Consultants Ltd (AEC) is a privately owned independent company in its 27th year in business; the company is continuing to grow and is assisting our customers to make their workplaces a safer place. Today we have over 130 staff working to provide services across Asbestos, Legionella, Water Hygiene, Health and Safety and Fire safety.



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