Retail Programs Executive

7 days ago


Chertsey, United Kingdom Blue Square Full time

**The Opportunity**

The Retail Programs Executive is a permanent position offering a salary between £28,000 - £32,500 per annum with 10% of salary bonus based in Chertsey & Home Working.

**This is the perfect role if you want the opportunity to**:

- Get full training and ongoing support to enable you to fulfil your role to the best of your potential

**The Company**

Blue Square (part of the Brand Partnership Group) was founded in 2009, with a core belief that the human touch and innovative technology could help brands engage with their customers, growing sales and increasing loyalty. Since then, we have developed the businessto become an award-winning brand engagement agency, working with some of the most successful brands on the planet.
Operating across the UK to pioneer brand engagement by connecting people, technology, and data, whilst championing sustainable partnerships for an ever-evolving world.

**The Role**

Working within the Mobile Training Team you will be a key contact for delivering the day to day running of the communication and reporting to the channel partner staff registered with us. You will manage our on-line training portal and our Ambassador programme.Working under the Senior Retail Programs Manager, you will support the end to end project tasks associated with the Elite programme, manage on our on-line platform, Samsung Backstage. You will be responsible for all internal and external communications aswell as providing key insights to both our channel partners and field & training teams, keeping ROI at the forefront of everything you do.

**Key Responsibilities**:

- Responsible for Retail Programmes communication to all field teams, internal and external stakeholders, including managing communications to be escalated through our internal portals.
- Responsible for being the key point of contact for internal and external stakeholders, working with field managers, channel managers, collating regular feedback and driving best in class execution
- Develop and maintain the information to be included in the field team induction process
- Build relationships with the appropriate level of selected channel partners and be responsible for the day to day delivery of the programme. Attend monthly planning meetings
- Responsible for pulling all weekly and monthly report data and using to build monthly reports for channel meetings, working with team to develop learning’s, action plans and insight
- Monitor competitor training and ambassador programmes and report back key insights
- Build reporting and tracking for field teams and support team with reporting and statistics where required.
- Monitor and measure engagement of retail programme participants and work with field teams to deliver improved metrics and performance
- Responsible for managing the Elite Tiering in your channels, including organising additional seeding and managing the mini campaigns associated with the smooth running of the programme
- Organising and attending localised seeding events in your channels and involvement with the large seeding events
- Support with social posting & tracking on Samsung Backstage social platforms

Off-Site Events
- Work with agency to deliver the day to day running of off-site events
- Work with Manager and Retail Programmes team for strategy, planning, target setting and return on investment. Ensure the events are on-track to deliver all set KPI's
- Assist in providing information and input on wash-up decks, including overseeing post event questionnaires

Ad-Hoc
- Support Manager with strategic planning per quarter, inputting valuable insight garnered from feedback from Field Team Elite champions, call centre team and from the Elites themselves
- Expected to work from the Chertsey office when required, with a minimum of 1 day per week
- Expected to attend monthly meeting in London with our agency
- Required to attend team meetings. seeding events and conferences when required which are likely to be overnight

**Skill and Experience**

**Essential**:

- Proficient in Microsoft Office suite, especially Excel & PowerPoint
- Communications skills, able to effectively collaborate with all levels of internal and external stake holders
- Analytical skills to produce intriguing insights from engagement data
- Able to work collaboratively and be an effectively contributor to the team and also be self-motivated to deliver workload independently

**What’s in it for you?**
- Salary: £28,000 - £32,500 pa
- Bonus: 10% of salary
- Company Sick Pay
- Company Car
- Life Assurance: 4 x annual salary
- Perkbox

**Equality, Diversity, and Inclusion**

We aim to ensure that all applicants are provided with the same opportunities during the recruitment processes, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by equalities legislation. We encouragepeople to reach out to our Recruitment team to discuss any reasonable adjustments or additional support.



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