Customer Service Practitioner Apprentice

3 days ago


Wallsend, United Kingdom My Learning Skills Full time

**Customer Service Practitioner Apprentice**:
**Overview**:
An exciting opportunity to join the team as a business admin apprentice within the fast-paced Jarrow Optica Eye Clinic. Optica Eye Clinic are looking for someone who has good IT skills, able to work within a team and has a high attention to detail.

**Optica Eye Clinic Limited**:
Wallsend, NE288JR

**£192.40**

****Per Week

**40.00 Hours**

Per Week

**Role and Responsibilities**:

- Answer telephone
- Deal with telephone enquiries
- Book appointments for Home Visits
- Prepare record cards and NHS paperwork
- Diary Management for Opticians
- Submit NHS paperwork for payment weekly
- Check and complete NHS paperwork
- Enter Home Visit Sales on the computer using Opticabase System
- Filing
- Link Spectacles up with orders
- Organise delivery schedule
- Type weekly rota for Opticians visit
- Confirm Home Visit appointments daily by telephone
- Enter invoices on book-keeping system using Quickbooks

**Required Skills**:

- Accurate
- Attention to detail
- Typing skills
- IT skills
- Professionalism
- Able to hold a conversation
- Conflict resolution
- Work as part of a team
- Using initiative
- Adhere to sickness policy

**Required Qualifications**:
Maths and English, GCSE at grade 4-9 or equivalent.

**Training**:
Customer Service Level 2

**Prospects**:
TBA.

**Get in touch**:
If you can’t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we’ll be in touch soon. Or if you need to speak to someone urgently, call us on 0191 433 8646

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