Contract Support Administrator

7 months ago


Birmingham, United Kingdom Integral UK Full time

**About Us**

Hall & Kay is the UK's largest independent fire suppression company, with over 300 staff and 500+ approved subcontractors spread throughout the regions. We bring advanced product technology, the highest standard of professional expertise and service to our core business of fire protection and detection in all areas of industry and construction.

We work nationally, providing our service to customers in the food retail, food processing and distribution, and non-food sectors including pharmaceuticals, manufacturing, and commercial and IT.

**Role Purpose**:
A fantastic opportunity has arisen to join our Hall & Kay Business as an experienced administrator with primary duties to provide support to our management teams, engineers, and customers to provide excellent service to support the day-to-day operation of the regional business.

**Main Duties and Responsibilities include**:
To answer and log incoming calls from internal and external Customers

Co-ordination of engineer resource labour in conjunction with the management team

To process all Engineers Timesheets and Worksheets and record them in a timely manner

Complete all Service and Maintenance specific administration to final invoice

To source and place orders for all materials and parts

To ensure the correct procedure is followed for the addition of new customers and vendors

To provide the correct information to the management team for all contracts (New or Renewed)

To record and control hire equipment and rentals

To ensure the Regions WIP is kept to a minimum

To provide the management team with all relevant information to effectively manage Maintenance Contracts

To monitor the performance of the Out of Hours service, identifying any ongoing works and issues that need to be reported to the management team

To provide up to date customer lists and rotas to the Out of Hours help desk

Support the regional engineers with any specific site admin requirements

Daily support of service operations

Quoting of remedial works

Maintaining effective communication with contracted customers

**Essential**:
Proficient and experience of All Microsoft Office Applications - Excel, Word, Outlook

Demonstrate Financial & Commercial Awareness

National Logistical Awareness

Good communication skills - written and verbal

Ability to work to targets and objectives

Ability to stay calm in a high paced environment

Self-motivated and enthusiastic

Collaborative approach to problem-solving

Organisation and time management

Ability to work under pressure and to tight deadlines

Demonstrate good team working ability

Logical and methodical.

**Desirable**

Sound understanding of planning maintenance requirements and our legal requirements/obligations. Experience in using CAFM or other management systems; including Maximo, Vixen & EVOMX.

LI-LH1



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