Activity Co-ordinator

5 months ago

Cheltenham, United Kingdom Aim Up Full time

**We are seeking a dynamic and motivated individual to run our Activity and Outreach service based in Cheltenham. The role predominantly involves the coordination and implementation of courses and activities to be run within our new hub and on outreach in the local community.**

**A flexible and innovative approach, ensuring your team are listening to the people we support. To support service users to have a voice and act on their choices and wishes, and lead others to do the same.**

**Activity Coordinator Role, Responsibilities, Behaviours & Values**:

- As Activity Coordinator you will coordinate courses run within our hub, identify, and help achieve individual outcomes for service users.
- Coordinate activities, keeping staff and service users updated on any changes in weekly courses and monitoring of activities.
- You will strive to coordinate and deliver a service beyond the basic expectations of the service user activity plan to add value and distinction to services provided by Aim Up.
- You will monitor support workers and service user progress with outcomes achieved and ensure activities and courses are updated gaining feedback through quality monitoring systems and by conducting supervision with your team.
- You will alert the Manager when you have concerns over the quality of care or where you feel the safety of the service user or staff is at risk.
- You will continuously train and develop your personal skills and knowledge to give you the continued ability to meet the needs of the service user and business objectives.
- Outcomes set in activity plans should be realistic and achievable for the service user and as a Activity Coordinator you should be their advocate for and listen to their views, wishes and needs.
- When Coordinating support workers and activity plans, it is a priority that equality, honesty, trust, dignity, respect, safety and privacy is promoted at all times, but ensuring that personal and professional boundaries are understood by the service user and staff.
- Ensure that the needs, wellbeing, and safety of service users are always put first, and you act in the best interests of the service user at all times.
- Implement regular reviews of the activity schedule, building on living skills, employment, and community-based experiences.
- To participate in all communication with Management and your Support worker team in order to facilitate the sharing of information, ideas and issues impacting on the service.
- You are encouraged to make innovative suggestions for service development and new ideas that may improve service quality, encourage business growth, and promote the service provided to service users and customers.
- To promote and ensure inclusive activities within the local community.
- Develop courses that run on a 12-week basis to ensure variety on the activities we run, ensure service users are listened to on what courses and activities they would like to do.
- Build networks with outside agencies who are able to offer a diverse range of activities.
- To share feedback through supervision, meetings, and communication from service users with your Support Worker Team and management to enable a constant review and improvement of the service. You must take a proactive approach towards dealing with complaints/compliments and ensure all are reported in line with company policy.
- Through consultation with service users, customers, external professionals, and management, you will coordinate the implementation of activities delivery methods.
- Obtain and keep up to date Support Worker availability, absence records, return to work interviews and absence certifications.
- Produce, issue to workers and coordinate staff working time. Issue and communicate any changes to Service Users.
- Alongside the Training Coordinator, assist in implementing the practical induction of Care and Support Workers by providing shadow training and close one to one supervision within probationary periods.
- Coordinate the referral process ensuring that decisions with acceptance of referrals for the activity centre is safe and are of mínimal risk to service users and support workers.
- Maintain a positive relationship with commissioners, external health care professionals, social workers, and other external agencies in line with the company Partnership working & Communication Policy.
- Recording and reporting of concerns to social workers, the manager and external health care professionals/Agencies.
- At all times ensure that a professional approach with best customer care practice is used when communicating with staff, service users, their advocates/families/relatives, external customers, job applicants and other agencies. Deal with any complaints in accordance with the company complaints policy.
- Coordinate in conjunction with the senior team the intake of new referrals, risk assessments, activity, and support planning, liaising with social workers and support staff.
- Assist in the coordination of t

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