Quality and Governance Facilitator

3 months ago

Whiteley, United Kingdom Partnering Health Full time

Partnering Health Group are an established and expanding healthcare organisation responsible for providing a variety of urgent and primary health care services across Hampshire.

We have a fantastic opportunity to join the Governance team as a **Quality and Governance Facilitator**, based at our head offices in Whiteley**. **You may be expected to travel across Hampshire and the Isle of Wight to our services.

**The Role**:
As a **Quality and Governance Facilitator** you will be working as part of the Clinical & Quality team. To facilitate managers to evidence compliance with robust governance processes such as incident reporting, risk and complaints management to ensure the safety of our services. You will promote shared learning and quality initiatives, and work to ensure these are embedded in practice, demonstrating a well-led organisation.

**Hours**: You will join us on an part time, permanent basis. Part time up to 20 hours per week, Monday to Friday.

**Quality and Governance Facilitator Duties & Responsibilities**:

- To maintain internal processes and communication systems that support the Clinical and Quality Directorate team to deliver an integrated governance function. This ensures that PHL can demonstrate that its services are Safe, Effective, Caring, Well led and Responsive.
- Work with the Governance Managers to ensure systems and processes are in place which assure that all aspects of clinical risk are managed appropriately at every level.
- This includes incident and complaint reporting and monitoring and analysing data for trends.
- Schedule, facilitate monthly Safeguarding Committee, Policy Review Group and Medicines Management meetings, preparing case notes, taking minutes, and tracking any actions arising, ensuring these are followed up in time for following meetings.
- Support services with training and resources to use Datix Incident Reporting System effectively and accurately.
- To provide operational advice to patients, relatives, and carers, and, if necessary, refer enquiries on to the relevant person to support their enquiry.

**Quality and Governance Facilitator Skills and Experience**:

- Ability to manage audits and ensuring service compliance to an audit schedule and identifying trends.
- Ability to prepare and produce concise yet insightful communications and reports for dissemination to stakeholders and colleagues as required.
- Efficient skills in Microsoft Office, databases and the ability to use internal Clinical Systems once trained.
- Experience of working closely with people, in challenging situations, demonstrating utmost respect, dignity and empathy.
- Knowledge of Governance principles and Quality Improvement cycles.
- Knowledge of investigating incidents and complaints, and the importance of understanding patient centred outcomes and complaint responses.
- Experience of communicating directly and confidently with complainants.

**The Benefits**

As well as a rewarding career, development opportunities and a competitive salary, you will also enjoy a generous holiday allowance and the opportunity to join the company pension scheme.
- Sick Pay
- Long Service Award
- Bike2Work Scheme
- Employees Assistance Programme
- NHS Discounts
- Family Friendly Policy
- Our Family Friendly Policy provides increased Maternity, Adoption and Shared Parental Leave Pay for employees and their families.
- Employee Recognition
- Flexible Working **- **Certain roles have the benefit of being able to work flexibly. This means you can plan your work around your life, rather than planning your life around work.

**Benefits**
- ** Bike2Work Scheme.** With the Bike2Work scheme you can save up to 42% on bicycles and cycling equipment.
- ** DSE Eye Tests and Spectacles.** To promote the importance of good eye health staff can claim up to £25 for an eye test and up to £50 for spectacles.
- ** Employee Assistance Program - 24 hour helpline.** Supporting you and your family through life's ups and downs including counselling, legal information, bereavement support, medical information and CBT self-help modules.
- ** Employee Recognition - 'On the Spot' and 'Extra Mile' Awards.** We aim to truly reward employees, so that they feel valued and motivated.
- ** Family Friendly Policy.** A commitment to support staff with their work/personal life balance by supporting staff through all aspects of maternity, adoption, paternity and shared parental leave. Including, paid leave for staff undergoing fertility treatment.
- ** Long Service Award.** We celebrate our staff's commitment to PHL Group and their achievements after 5 and 10 years of service.
- ** Menopause Support.** We have signed the Menopause Workplace Pledge and will cover the cost of an annual HRT subscription for staff going through the menopause.
- ** NHS Discount - Blue Light Card.** Staff are eligible for the Blue Light Card which offers a range of official discounts from large national retailers to local businesses in a wide range of categ

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