Customer Service Advisor

2 weeks ago


Cardiff, United Kingdom MERJE Ltd Full time

£23000 + annual bonus

**Key Responsibilities**
- To effectively handle inbound calls and accurately record the outcome of each contact
- To support the Sales Department in taking overflow sales calls if required
- Learn and develop skills to progress through each area of the Customer Care Team
- Be a customer champion and feedback on processes, policies, products that can help the business improve
- Take an active part in team and operational meetings and contribute to the development and success of the Company

**Person Specification**
- Experience within a Call Centre environment in a similar role.
- Experience in dealing with Customer complaints both verbal and written is desirable.
- Use of Live Chat or a similar system is desirable.
- Excellent communication skills, both written and verbal.
- Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction.
- Professional telephone manner.
- Attention to detail with focus on achieving first time quality.
- Competent level in Excel, Word, and Internet.

37.5 Hours per week - Shift between 8.30am-8pm

2 weekends in 4

**Benefits**
- 32 days holiday (increasing with length of service)
- Pension contribution
- Excellent opportunity for progression
- Performance based bonus
- Paid training
- Healthcare plan
- Store discounts
- Christmas & Summer events
- Awards ceremonies
- EAP - Wellbeing programme
- Health cash plan
- Death in service x4 salary
- Performance related bonus
- Cycle to work
- Tech scheme
- Loyalty and reward scheme



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