Night Porter

3 weeks ago

Sunderland, United Kingdom Hilton Garden Inn Sunderland Full time

**The 4* Hilton Garden Inn Sunderland are seeking to hire a Part-Time Night Porter.**

Reporting to the Night Manager, we are looking for someone who is flexible, dedicated, and hardworking with the capability of carrying out all duties to a consistently high standard.

**Duties & Responsibilities will include**:

- Dealing with all aspects of the hotel at night (shifts are 11.00pm - 7.00am).
- Be able to work on their own effectively and efficiently especially on their own initiative.
- To deal with guest queries in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Assist in the smooth running of the front office desk during your shift - including checking in and out of hotel guests, answering telephone calls and assisting in night audit procedures.
- To complete all duties as allocated including Breakfast, Front Office and Conference & Banqueting facilities are set-up to the required specification.
- Ensure a clean lobby, and desk area during shift.
- Ensure that the guest is awakened as requested by accepting, recording and executing wake-up calls.
- Service of alcoholic beverages in the residents bar.
- Handover to the reception team coming on board at the end of each shift.
- Minimum of one year’s experience in a similar role in a 3*/4* hotel
- Excellent customer service skills and interpersonal skills.
- Standards driven and detail orientated.
- Ability to multi-task in fast-paced environment.

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: £11.00 per hour

**Benefits**:

- Discounted or free food
- Free parking

Schedule:

- Night shift

Work Location: In person

Application deadline: 15/05/2023

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