Night Porter

6 days ago


Sunderland, Sunderland, United Kingdom Hilton Garden Inn Sunderland Full time

The 4 Hilton Garden Inn Sunderland are seeking to hire a Part-Time Casual Night Porter.


Reporting to the Night Manager, we are looking for someone who is flexible, dedicated, and hardworking with the capability of carrying out all duties to a consistently high standard.


Duties & Responsibilities will include:

  • Dealing with all aspects of the hotel at night (shifts are 11.00pm 7.00am).
  • Be able to work on their own effectively and efficiently especially on their own initiative.
  • To deal with guest queries in a friendly and efficient manner, ensuring guest satisfaction at all times.
  • Assist in the smooth running of the front office desk during your shift including checking in and out of hotel guests, answering telephone calls and assisting in night audit procedures.
  • To complete all duties as allocated including Breakfast, Front Office and Conference & Banqueting facilities are setup to the required specification.
  • Ensure a clean lobby, and desk area during shift.
  • Ensure that the guest is awakened as requested by accepting, recording and executing wakeup calls.
  • Service of alcoholic beverages in the residents bar.
  • Handover to the reception team coming on board at the end of each shift.
  • Minimum of one year's experience in a similar role in a 3*/4* hotel
  • Excellent customer service skills and interpersonal skills.
  • Standards driven and detail orientated.
  • Ability to multitask in fastpaced environment.

Job Type:
Zero hours contract

Salary:
£11.00 per hour

Benefits:

  • Discounted or free food
  • Free parking

Schedule:

  • Night shift

Work Location:
One location
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