Seamstress and Customer Service Apprentice

1 month ago


Amble, United Kingdom Amble Pin Cushion Full time

**About Amble Pin Cushion**

Amble Pin Cushion is a busy family business, based in the Northumberland coastal fishing town of Amble. Our friendly staff are enthusiastic experts for all things fabric and yarn. We provide an outstanding service and top quality products.

In July 2020 the team won the Prestige Award for LIFESTYLE SHOP OF THE YEAR - NORTHUMBERLAND - NORTH ENGLAND. The judges were impressed with the team’s “personal nature, consistency of reviews and community feel going over and above for clients”. Later in July, the team were nominated by the readers of Sew magazine in the category for the BEST INDEPENDENT HABERDASHERY STORE IN THE NORTH EAST, which was amazing for everyone at the business, particularly as they up against stores in Newcastle and Stockton-on-Tees. In November, they were notified that they had achieved HIGHLY COMMENDED in the BRITISH KNITTING AN CROCHET TRADE AWARDS for their Modern Guernsey Cushion Cover Knitting Kit.

**Main Duties**

As a Trainee Seamstress / Customer Service Apprentice at APC, you will be:

- Selling goods and products proactively and competently to provide customers with an exemplary end to end shopping experience, to achieve repeat sales through customer loyalty and enhanced reputation in the industry.
- As a trainee seamstress, you will learn to alter menswear, suits and trousers, and ladies wear, dresses etc. including bridal and evening wear for customers and making any changes required to ensure the customer is happy and receives the highest quality service.
- Your role will also involve maintenance of the website and input to the Facebook page, blog, Instagram, newsletter, and other social media. You will largely be responsible for overseeing and dealing with online sales arising from e-commerce on the company’s website/s.

**Key Responsibilities**:

- Greeting and serving customers face-to-face and on the telephone; answering queries
- Providing customers with specialist advice, help and guidance
- Encouraging customers to buy
- Building customer loyalty and generating repeat custom
- Handling payments
- Progressing telesales through data entry to dispatch
- Recording all sales on the daily sales sheets
- Receiving, progressing and recording new stock
- Signing in, returning, and taking payment for alterations and dry cleaning
- Checking garments on receipt for flaws / marks and record these accordingly to avoid customer complaint
- Managing and caring for customers’ clothing in accordance with Amble Pin Cushion’s policy
- Taking customer orders; measuring customers, arranging fittings and making alterations and adjustments; assessing size and timescale of jobs
- Managing own workload to ensure customer orders are completed to agreed timescales and deadlines
- Liaising with the Managing Director as necessary, e.g. on stock ordering; initiating stock orders to improve business and the customer offer

**Special Duties/Requirements**:

- Regular weekend work
- Occasional evening and off-site work
- To assist colleagues as directed.

**Requirements**:
**Personal Requirements**
- Sewing and Crafting, including use of patterns.
- Aware of trends; interest in the industry
- Awareness of Equality legislation and commitment to the principles
- Knowledge and experience of a range of yarns and fabrics and notions, their different usages and qualities

**Desired Qualifications**
- GCSE Maths and English - 9/4 / A*-C (Desirable) or equivalent
- Functional skills can be completed alongside the apprenticeship programme

**Apprenticeship Qualification**

The successful applicant will complete and obtain a Customer Service Level 2 Qualification through Learning Curve Group.

You will be taught through:

- 4-6 weekly 1-2-1 sessions with your tutor
- 6 hours per week to complete the apprenticeship
- The course is a 13 month programme

**Benefits**

**Next Steps**

**Eligibility Criteria**

**Salary**: £10,300.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person


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