Resolutions Officer

**Salary**

£38,478 - £40,452

**Reference number**

BUC08488

**Contract type**

Permanent

**Working hours**

Full Time

**Level of DBS check required**

Enhanced with Barred List

**Date posted**

28 Mar 2023, 11 p.m.

**Application deadline**

10 Apr 2023

**Overview**:
Our SEND Resolutions Team are looking for an enthusiastic and resilient SEND Resolutions Officer who is focused on strengthening relationships with our local families.

**This is an exciting opportunity for anyone who is committed to ensuring positive outcomes for children and young people through a variety of resolution pathways.**

**About us**:
In April 2020 Buckinghamshire Council became the UK’s newest council and the residents of Buckinghamshire will be served by a single, unitary council.

Buckinghamshire is an ambitious, rapidly growing county, and our economy is one of the strongest in the country. It is an area of outstanding natural beauty and ranks as one of the top rural areas to live in the UK and yet it is incredibly well connected
- only an hour from London on the train. The county has a rich history and heritage and is the birthplace of the international Paralympic movement.

We are looking for motivated, ambitious and inspiring people to join us on our journey. Not only will you be an integral part of the unique and exciting transition through the unitary process, you will also be entitled to a range of different benefits to make sure you are happy both at work and at home.

**About the role**:
The SEND Resolutions Team are a small friendly team who pride ourselves on working closely with families and other agencies to reach positive outcomes for our children and young people of Buckinghamshire.

You will oversee all aspects of the compliments and complaints, mediation, and tribunal work for the Integrated SEND Service. This will also include close liaison with colleagues in our legal department.

You will work closely with our parents/carers and young people with the aim of reaching a resolution on any areas of dispute. However, on occasions where this is not possible you will be expected to fully participate in the tribunal process and will attend the SEND Tribunal representing the Local Authority.

You will work closely with managers and officers ensuring excellent multi-agency working

You will ensure these areas of work are effectively managed, disseminate learning and make recommendations to the service to support improved practice.

**Please see attached job description for further detail.**

**About you**:
You will be educated to degree standard or equivalent professional experience in this area and have experience with advocacy or similar.

You will be caring and champion customer service.

You will have substantial relevant experience of working within the SEND service or a similar professional area with evidence of work responsibilities appropriate to this role.

SENDIST Appeal and Tribunal process and Single Route of Redress knowledge is essential to the role as is the ability to undertake complaint investigations to a high standard

**Please see attached job description for full person specification.**

**Other information**:
**Closing date**:10th April 2023 at midnight

**Interviews**:to be held remotely on 17th April 2023

**Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.**

**Our values**:
We have a set of values, which our employees have chosen, that represent what we are - **Proud, Ambitious, Collaborative and Trustworthy.**

By joining Buckinghamshire Council, you can expect:

- a fair and inclusive culture
- the chance to really make a difference to those around you
- health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
- a unified voice through our Employee Representative Group
- ongoing support, and the opportunity to develop and progress in your career with us
- opportunities to take part in fun activities such as fundraising and social events

**About the Business Unit**:

- Ensuring that children and young people in Buckinghamshire reach their potential is a primary focus within our Education service. It’s essential that we provide inclusive and life-long learning opportunities for all of our young people - so we look to raise standards, attainment and aspirations in a number of ways.
- Our key priorities include: improving the quality and timeliness of Education, Health and Care Plans and the support families of children with SEND receive; reducing the number of exclusions both permanent and fixed term; and providing the children of Buckinghamshire with the highest quality education possible.
- We aim to provide the right support, at the right time for families requiring non-statutory intervention, and provide sufficient, high quality early years and school places for children in Buckinghamshire. Despite Buckinghamshire having a higher