Receptionist

7 days ago

Ashford, United Kingdom Ashford International Hotel & Spa Full time

**Job Ref**:QHC13005

**Branch**:Ashford International Hotel Spa

**Location**:Ashford International Hotel Spa

**Salary/Benefits**:Hourly Rate up to £10.42

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Flexible Including Weekends

**Hours per week**:40

**Posted date**:27/03/2024

**Closing date**:29/04/2024

**Do you enjoy working in a customer facing role?**

**Are you looking for a flexible job?**

**No experience? No problem, full training will be provided**

You'll be part of the front of house team who bring our customers dreams to life - by providing the ultimate guest experience and welcome.

And it’s also a really fun place to work

**What will I do as a Receptionist?**

As Receptionist, you are the first impression a guest will have upon arrival at the hotel, so providing a warm, friendly, helpful welcome, and great service during their stay and when they leave is extremely important.

Working as part of a small reception team, you’ll deal with all guest requests and provide everyone with that VIP treatment.

**Is this the right role for me?**

Working on reception is a varied and fun role, but you will spend your shift on your feet.

You’ll be happy working as part of a team, pulling together and helping to meet targets.

You’ll also need to be comfortable using IT systems, don’t worry full training is provided

Looking for more than a job? No problem, talk to us about our apprenticeship programmes and career pathways.

**Why choose our hotel?**
- Full training provided
- Team Member PLUS Family and Friends discounts in hotels across the 21 The QHotels Collection properties
- Free onsite parking
- Various team member celebration days throughout the year
- Looking for more than a job? we can offer support with training professional qualifications, including course fees
- Carve out your own path with The QHotels Collection as there will be progression career development opportunities across our hotel portfolio
- Internal talent exchange network so if you decide to relocate, we can transfer you to another working location
- Access to an Employee Assistance Programme, 24/7, 365 days a year

**The Armed Forces Covenant **is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

“Enjoy your stay” “Can I help you with anything else” We’re all like that here - friendly, passionate and we care about our customers. It’s what we do and what our customers want. We’re natural about our service and react to our customers, they inspire us to succeed.

We’re not just about business; we also have superb leisure and spa facilities and welcome all customers. Our property is furnished vibrantly and contemporarily which reflects our team

Our team is 160 strong but has a real family feel about it and we enjoy socialising outside of work with each other. Don’t get us wrong, it’s busy here and we work hard but we still find time to laugh as we work. 179 bedrooms and 19 conference rooms are no small task, but we rise to the challenge. Our managers are great, experienced and treat us as individuals.

We're proud to hold Gold for Venue Verdict and consistently deliver great results, our Customer Feedback is strong, AA has given us 81% and we also hold Gold for Green Tourism.

A lot of our people join us whilst they are at school, college or university, some stay and some go as they move on in life. What’s great though is some stay for a long time and build a career, we grow our own and career development is really supported. Remember it’s not always just a job for now.

Anyway, what would be really good is that you come and visit us and see what we are really like. You’re promised a warm friendly welcome, a cosy and luxurious bedroom to stay in, great food and drink and not to forget the best service in Kent.

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