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Receptionist
3 months ago
Receptionist
One Ashford Hospital, part of the Phoenix Hospital Group, based in Ashford, Kent, is looking for a confident, enthusiastic Receptionist with excellent communication skills.
Reporting to the Senior Receptionist, the successful applicant will be patient focused with exceptional customer service and communication skills, both over the telephone and face to face.
You will provide an efficient, courteous, welcoming service to accommodate the needs of all patients and visitors to the hospital.
The role will involve:
- Welcoming all patients & visitors in a warm & friendly manner, ensuring an excellent patient experience throughout
- Using the computer system to confirm and amend patients registration details;
- Admissions, discharges, charging and processing of patient payments;
- Supporting the admin team when required;
- Working collaboratively with other departments to deliver an outstanding service.
Hours: 37.5 per week, Monday to Friday, occasional Saturday shifts as required.
Shifts: will cover 06:00 to 14:00 and 12:00 to 20:00 on a rotational basis.
You will learn both the receptionists role and the administrative role as a key member of the front of house team.
Receptionist
Qualifications
- Minimum GCSE education or equivalent
Experience
- Proven ability to work effectively in a team environment.
- Two years relevant experience within a customer facing role preferably within a healthcare setting.
Skills
- Demonstrable customer service skills and patient awareness
- Excellent interpersonal and communication skills
- Flexible attitude and approach to the role
- Good computer skills, including Word and Excel
- To be tactful, diplomatic and remain calm under pressure
- Ability to work as a team member and at a fast pace
Desirables
- Previous private healthcare experience
- Previous reception/switchboard experience
Receptionist
About the Hospital
One Ashford Hospital is one of Kent's newest private hospitals. Patients receive fast access to appointments with specialist Consultants, diagnostic imaging and treatment for a range of health concerns. Our private hospital has been designed with the latest technology and with patient care at its heart.
In September 2023, we joined with Phoenix Hospital Group, a leading London based private healthcare group. Phoenix provide exceptional patient centred care with three state-of-the-art medical facilities in the Harley Street Medical Precinct in Central London and one in Chelmsford, Essex.
One Ashford is next door to the William Harvey Hospital and is close to junction 10 of the M20. Parking is available and is ideally located for candidates living in and around the Ashford area.
Right To Work in the UK
Foreign nationals will be required to provide the necessary proof that they have the right to work in the UK. You will be asked to provide original copies of your immigration documents and a Right To Work share code, if appropriate.
Please do not apply if you do not have the right to work in the UK, as we do not hold a sponsor licence.
Our Recruitment Process
At One Ashford Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.
Any offers of employment made by One Ashford Hospital will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.
One Ashford Hospital reserves the right to remove job adverts before the closing date.
