Dio - Senior User Researcher

**Details**:
**Reference number**:

- 278769**Salary**:

- £41,000- + Civil Service Pension with an average employer contribution of 27% and additional benefits**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- MOD - Defence Infrastructure Organisation - Finance (Chief Information Officer) - Customer Support Services**Type of role**:

- Analytical
- Customer Insight
- Digital**Working pattern**:

- Flexible working, Full-time, Compressed Hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- DMS Whittington, Lichfield, WS14 9PYAbout the job

**Job summary**:
Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe

**About DIO**

View our YouTube video to see more about our work

**Job description**:

- The Senior User Researcher plays a key role within the Chief Information Office (CIO) in helping us to understand our customers and their relationship with the products and services we provide. Situated within the Customer Support Services Team and reporting to the Lead Business Analyst, this role requires experience and skills in planning and conducting user research activities, articulating clear findings and utilising user centered and agile methodologies to drive the identification of business needs and to influence and test designs. Clear management and leadership skills shall need to be demonstrated.**Person specification**:

- Provide leadership and mentoring for the User Research team encouraging skill and capability development of team members which allows them to work with mínimal supervision and direction in order to deliver DIO outcomes.
- Working with the Lead Business Analyst and Relationship Manager as well as Senior Business Analysis colleagues, promote the use of User Researchers as part of a multi-disciplinary team and cultivate strong working relationships across DIO.
- Work with project and service leads to understand and define research questions and select appropriate User Research tools, techniques and approaches based on your knowledge and experience.
- Identify best practice and embed appropriate User Research techniques and standards in order to support consistency of outputs across the User Research team.
- Identify opportunities across CIO and the wider organisation to utilise User Research techniques and approaches in order to drive decisions against business problems or goals.
- Understand and articulate how the user experience needs of end users can be used to influence design of a solution or service and be capable of recommending and implementing a range of techniques that can analyse user experience and ensure customer needs are met by the end solution.
- Provide advice and support during design phases, to develop a shared understanding of the users and their needs of a user interface, by using the personas to inform the design.
- Coordinate the planning, preparation and execution of Usability evaluation through creation of usability evaluation scenarios and prototypes and ensure capture of usability defects; managing their timely resolution in order to achieve usability sign off
- Through interactions and forums you will promote the benefit and adoption of User Research and User Centred Design approaches and engage sceptical colleagues and stakeholders.
- Build long-term collaborative working relationships with internal and external colleagues, seeking feedback and iterative ideas for continuous improvement.

**Desirable Skills & Experience**
- Experience in a User Researcher role or similar.
- Experience working in a digital environment.
- Skills to manage and lead a team.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Leadership

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Research: You can demonstrate experience in a wide range of user research methods, and can help teams to adopt them. You can plan user research for services with challenging user needs and complex user journeys. You can advise colleagues on the choice and

**Benefits**:

- Highly competitive Pension Scheme with an average employer contribution of 27%.
- Alternative working practices such as working from home.
- Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service.
- En