Automotive Technical Trainer

4 weeks ago

Derby, United Kingdom KwikFit Full time

**About us**
Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. You could say we’ve learnt to expect the unexpected

That’s what it’s all about for us - being there for customers in their hour of need and delivering friendly service of the highest quality when they need it most. It’s what makes our centres a valued part of their local communities.

And we’re just as dedicated to our staff. As part of the people team you’ll be playing a vital role in getting our teams ready for an electrified future, charged with developing their skills on the latest vehicle technology and helping them get to grips with all the technology in their workplace too. This includes your development too; we provide training delivery and facilitation skills development, alongside ongoing CPD covering both technical and soft skills to keep you up to date.

Sounds good, doesn’t it? That’s why we say, ‘you can’t get better’.

**The role**
Reporting to the Head of Technical Training & Development and based at our Training Academies, the Technical Trainer will deliver Technical Training programmes, which are business focused, professional, engaging and consistent with the business philosophy and policies.

This could be to new colleagues within our apprentice programme, or existing Kwik-Fit team members needing training development. As part of the People Team, you will deliver Technical Training initiatives that enable improved performance and productivity of our people. Experience in both technical and customer service skills including: Hybrid & Electric vehicles, MOT and customer care would be very beneficial.

This permanent role is based upon 40hrs per week between Monday and Friday, onsite at our Derby Training Academy.

**Key accountabilities**
- To fully contribute to the delivery of the Technical Training Schedule ensuring delivery is professional consistent and delivery is uniform and to the required standard adhering to company policy & guidelines
- Ensure the timely and accurate completion of all course documentation including the setting of examinations and the preparation of individual and course assessments
- Compliance with requirements for awarding bodies to ensure that approval to run
- Maintain equipment and training aids, either Kwik-Fit or externally provided, ensure that they are kept to a high standard and are current and up to date.
- Contribute to the development of Technical Training programmes by participating in scheduled reviews of materials to ensure they remain up to date and fit for purpose to in line with the company’s key business objectives
- Provide feedback to the Training Content Developer on any recommendations to improve the quality/content of Technical Training Materials
- Maintain technical awareness by keeping abreast of market developments, by engaging with CPD opportunities, reading trade magazines, keeping up to date with current affairs and legislation as it affects the motor industry
- Ensure that Technical Training Programmes are evaluated. Ensure that you adopt an ethos of continuous improvement and encourage feedback from stakeholders.
- Utilise all opportunities to engage learners in functional skills

**Skills & experience**
- With excellent communication and interpersonal skills, acting as both a training ambassador for the business and a mentor when required
- Commercially focused with strong focus around both technical and customer service-related course content
- A strong team player, able to work with multiple internal and external stake holders, well organised and with great time management
- With high standards of appearance, conduct, performance, integrity and confidentiality, positive driven and resilient
- Highly organised and able to deal with multiple activities at one time whilst maintaining quality of delivery
- Strong functional English and maths skills
- Beneficial - Practical experience of coaching in the workplace
- Beneficial - Training Delivery & Facilitation Skills with an understanding of learning styles and interventions to support individual learner needs

**Other**
Heard the one about hard work being its own reward? That’s true here. But on top of that you'll also benefit from a generous staff discount scheme which also covers a range of companies including supermarkets, mobile phone suppliers and high street restaurants to name a few. On successful completion of your probation you'll be eligible to join the company pension scheme and will benefit from company funded life insurance from day one.

That’s what we mean by ‘you can’t get better’.

Job Reference: KF10700

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